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Salesforce Updated Salesforce-Certified-Administrator Exam Questions and Answers by samson

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Salesforce Salesforce-Certified-Administrator Exam Overview :

Exam Name: Salesforce Certified Administrator (WI25)
Exam Code: Salesforce-Certified-Administrator Dumps
Vendor: Salesforce Certification: Salesforce Administrator
Questions: 247 Q&A's Shared By: samson
Question 20

The administrator at Ursa Major Solar imported records into an object by mistake.

Which two tools should be used to undo this import?

Choose 2 answers

Options:

A.

Weekly Data Export

B.

Mass Delete Records

C.

Data Loader

D.

Data Import Wizard

Discussion
Question 21

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on

pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.

How should an administrator solve for this issue?

Options:

A.

Set temporary business hours for each time zone.

B.

Adjust the currant business hours to accommodate the Eastern Time Zone.

C.

Create one set of business hours per time zone.

D.

Allow the reps to set business hours manually.

Discussion
Question 22

The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard

that can be drilled down by case origin, status and owner.

What should an Administrator add to the dashboard to fulfil the request?

Options:

A.

Dashboard Filter

B.

Bucket column

C.

Dashboard component

D.

Combination Chart

Discussion
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Question 23

Northern Trail Outfitters wants emails received from customers to generate cases automatically.

How should the administrator ensure that the emails are sent to the correct queue?

Options:

A.

Utilize a flow to identify the correct queue and assign the case.

B.

Use a custom email services to set the owner of the case upon creation.

C.

Create an Escalation Rules to send cases to the correct queue.

D.

Configure Email-to-Case so emails are delivered to the correct queue

Discussion
Page: 5 / 18
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