Salesforce Updated Marketing-Cloud-Consultant Exam Questions and Answers by alexandros

To move subscribers who have a status of ‘Held’ back to ‘Active’, NTO should extract those subscribers using a tracking extract or a data extract activity in automation studio, then import those subscribers as ‘Active’ using an import activity or file transfer activity in automation studio or an import wizard in email studio. This process will overwrite their status in all subscribers list and allow them to receive emails again. Contact Builder cannot mass update subscriber status in all subscribers list. Subscribers with a status of ‘Held’ cannot be re-enabled by contacting support unless there is a technical issue on Marketing Cloud’s side that caused them to be held incorrectly. A SQL query cannot change subscriber status in all subscribers list directly. References: https://help.salesforce.com/articleView?id=sf.mc_es_held_status.htm &type=5 https://help.salesforce.com/articleView?id=sf.mc_es_import_subscribers.htm &type=5

The Transactional Messaging API can be used to send email to customers who log in for the first time on a new IP. The Transactional Messaging API allows for fast and reliable delivery of transactional messages, such as password resets, order confirmations, or account alerts. The message can include information related to the login IP by using personalization strings or AMPscript variables. References: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/transactional-messaging-api.html https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/transactional-messaging-personalization.html

To configure specific data extensions, like Product Information, that are used by several business units (BU), Northern Trail Outfitters should share data extensions from the top-level BU. Sharing data extensions from the top-level BU allows marketers to grant access to common data sources across multiple child BUs without creating local copies or duplicating data. References: https://help.salesforce.com/s/articleView?id=sf.mc_co_share_data_extensions_across_business_units.htm &type=5

Using an import activity to import a file from the SFTP can be used to maintain an auto-suppression list. An import activity allows users to import data from a file on the Marketing Cloud FTP into a data extension or list. An auto-suppression list is a type of exclusion list that prevents subscribers from receiving certain types of messages based on criteria such as email address, subscriber key, or domain. References: https://help.salesforce.com/s/articleView?id=sf.mc_as_import_file_activity.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.mc_es_auto_suppression_lists.htm &type=5