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Microsoft Updated MB-240 Exam Questions and Answers by eddison

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Microsoft MB-240 Exam Overview :

Exam Name: Microsoft Dynamics 365 for Field Service
Exam Code: MB-240 Dumps
Vendor: Microsoft Certification: Dynamics 365 for Field Service Functional Consultant Associate
Questions: 196 Q&A's Shared By: eddison
Question 24

Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.

One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.

Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills. Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.

Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Questions 24

Options:

Discussion
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Question 25

A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.

The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.

What should the company implement to handle this sort of issue?

Options:

A.

Microsoft Dynamics 365 Guides

B.

Microsoft Dynamics 365 Remote Assist

C.

Microsoft Teams

D.

Resource Scheduling Optimization

Discussion
Question 26

Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.

In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.

Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Questions 26

Options:

Discussion
Question 27

All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.

Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options:

A.

Create a Delivery Charge Product Record. Set Field Service Product Type to Service.

B.

Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only

C.

Add the Delivery Charge product to the delivery incident type. Set Quantity to 1

D.

Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.

E.

Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.

Discussion
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