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Genesys Updated GCP-GC-REP Exam Questions and Answers by vanessa

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Genesys GCP-GC-REP Exam Overview :

Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Exam Code: GCP-GC-REP Dumps
Vendor: Genesys Certification: GCP-GC
Questions: 35 Q&A's Shared By: vanessa
Question 8

How can we monitor the real-time statistics for all queues?

Options:

A.

Performance > Queues Activity

B.

Performance > My Queues Activity

C.

Performance > Queues Performance

D.

Performance > Queues

Discussion
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Question 9

Which of the following statements are true? (Choose three.)

Options:

A.

A queue report only counts interactions handled by an agent.

B.

An Abandon is an interaction that disconnects before an agent handles it.

C.

An agent-based report counts any interactions an agent worked with.

D.

Each report contains a pre-defined set of metrics.

E.

Reports can be created and then configured.

Discussion
Question 10

Select the available templates for adding widgets to a performance dashboard. (Choose four.)

Options:

A.

Agent Status

B.

Grid

C.

Text

D.

Metric

E.

Interaction

F.

Chart

Discussion
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2024-09-29
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