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GCP-GC Genesys Cloud Certified Professional - Reporting and Analytics

Genesys Cloud Certified Professional - Reporting and Analytics

Last Update Feb 18, 2025
Total Questions : 35

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Questions 2

After the report gets deleted, you can download it from the archived list.

Options:

A.  

True

B.  

False

Discussion 0
Questions 3

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

Options:

A.  

Reports> Report Editor> Report Generation Time> Schedule

B.  

Reports> Report Editor> Report Generation Time> Now

C.  

Reports> Report Editor> Report Generation Time> Schedule Properties

D.  

Reports> Report Editor> Report Generation Time> Recurrence

Discussion 0
Questions 4

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

Options:

A.  

AHT

B.  

ASA

C.  

ACW

D.  

ATT

Discussion 0
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Questions 5

What will happen if too many reports run at the same time?

Options:

A.  

Reports run successfully

B.  

Reports will fail to run

C.  

Partial Reports will run

Discussion 0
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2025-01-24
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