Exam Name: | ITIL Foundation | ||
Exam Code: | ITIL-F Dumps | ||
Vendor: | Exin | Certification: | Exin-ITIL |
Questions: | 324 Q&A's | Shared By: | ivy-rae |
Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
Which of the following is the BEST description of a service-based service level agreement (SLA)?
What are the categories of event described in the ITIL service operation book?