CompTIA Updated 220-1101 Exam Questions and Answers by zunaira

A cable tester and a crimper are the best tools to execute the task of replacing all RJ45 cables in a customer environment. A cable tester can be used to check the continuity and quality of a cable, and a crimper can be used to attach RJ45 connectors to the ends of a cable. An optical fiber tester is a tool that can be used to test fiber optic cables, which are not RJ45 cables. Scissors are not a tool for replacing cables, but for cutting them. A coaxial cable is a type of cable that has a single copper conductor at its center, which is not an RJ45 cable either. A screwdriver is not a tool for replacing cables, but for fastening or loosening screws.

The technician should research the requirements of the CAD program to see if the computer meets them or needs any upgrades or updates to run it properly. The technician should also check the Event Viewer logs to see if there are any errors or warnings related to the application or system performance that could indicate the cause of the problem or suggest a solution. Reference: https://www.comptia.org/training/books/a-core-1-220-1101-study-guide (pages 43, 47)

By documenting the findings, action, and outcomes of issues, the technicians can create a knowledge base that can be used to resolve similar issues in the future more quickly and efficiently. The documentation can also help identify patterns or trends that can lead to preventive measures or root cause analysis. Documenting the issues can also improve communication and collaboration among technicians and users, as well as provide evidence of service quality and performance. Reference: https://partners.comptia.org/docs/default-source/resources/a-core-1-content-guide (page 4)

The technician should check that the audio inputs are configured correctly for the videoconference software and that they are not muted or disabled.The technician should also make sure that the microphone is plugged in properly and that it is not faulty or damaged.If possible, the technician should test the microphone on another device or use another microphone on the same device to isolate the problem. Reference: https://partners.comptia.org/docs/default-source/resources/a-core-1-content-guide (page 11)