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Salesforce Certified Service cloud consultant (WI25)

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CRT-261 PDF

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$36.75 Last Update April 2, 2025 Total Questions : 198 With In-Depth Explanation

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$43.75 Last Update April 2, 2025 Total Questions : 198

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Salesforce Certified Service cloud consultant (WI25)
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Salesforce Certified Service cloud consultant (WI25) Questions and Answers

Questions 1

Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.

Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

Options:

A.  

Enable article customization for open cases.

B.  

Enable agents to create their own personal articles.

C.  

Enable suggested articles on new cases.

D.  

Enable article submission during case close.

E.  

Create an email template to send articles as PDF attachments.

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