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Salesforce Updated CRT-261 Exam Questions and Answers by wesley

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Salesforce CRT-261 Exam Overview :

Exam Name: Salesforce Certified Service cloud consultant (WI25)
Exam Code: CRT-261 Dumps
Vendor: Salesforce Certification: Certified Service Cloud Consultant
Questions: 198 Q&A's Shared By: wesley
Question 8

Support agents need to verify that customers are eligible to receive customer support before they can update the

Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers

Options:

A.

Contacts

B.

Products

C.

Service contracts

D.

Case history

Discussion
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Question 9

A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.

What should the Agent recommend to minimize costs?

Options:

A.

Assign a single agent to create the activities on all new onboarding cases.

B.

Provide a macro that will automatically create the activities when executed.

C.

Add an object-specific custom quick action to create new activities.

D.

Hire a certified developer to write an apex trigger that creates each new activity.

Discussion
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