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Supply Chain Professional Certified Supply Chain Professional Exam

Certified Supply Chain Professional Exam

Last Update Nov 22, 2024
Total Questions : 546

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Questions 2

Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?

Options:

Automation of supplier sales activities

Elimination of formal contracts

Reduction in customer and supplier inventories

Standardization of communications

Discussion 0

Questions 3

The probability of customer dissatisfaction is highest when which of the following conditions exists?

Options:

Customer expectations are clearly defined.

Supplier execution is too low.

There is a gap between expected performance and perceived performance.

There is a gap between what was indicated and what was accomplished.

Discussion 0

Questions 4

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

Options:

Creating a customer-centric organization

Developing a map of the customer segments

Documenting the objectives for implementation

Selecting an information technology solution

Discussion 0

Questions 5

The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:

Options:

a quick response program.

quality function deployment.

total quality management.

early supplier involvement.

Discussion 0

Nell

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