ServiceNow Updated CIS-HAM Exam Questions and Answers by yusha

According to the ServiceNow Hardware Asset Management documents, a hardware asset’s lifecycle consists of the following stages: Procure, Receive, Deploy, Maintain, and Dispose1. These stages correspond to the options A, D, and E in the question. The option B, Request, is also a valid stage in the hardware asset management process, as it involves identifying the hardware needs and initiating the procurement process2. However, the option C, Consume, is not a component of a hardware asset’s lifecycle, as it is not mentioned in the ServiceNow documents. Consume is more relevant to software assets, which are used or consumed by end-users or applications3. Therefore, the correct answer is C. Consume. References:

• ServiceNow Hardware Asset Management landing page
• ServiceNow Hardware Asset Management overview
• ServiceNow Software Asset Management overview

• According to the Hardware Asset Management page, the three tiers of Lifecycle Management are:
• These three tiers correspond to the options C, D, and E in the question.
• The options A and B are not part of the Lifecycle Management framework, and are not mentioned in the ServiceNow Hardware Asset Management documents. References:
• Hardware Asset Management
• What is Hardware Asset Management?
• Your asset lifecycle: How to manage it all

• A component is considered an IT asset when you want to perform hardware asset management (HAM) activities on it1.
• HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.
• HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.
• Some of the HAM activities that require a component to be an IT asset are:
• Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.
• The other options that are not HAM activities are:
• 1: Hardware Asset Management
• 2: What is Hardware Asset Management?

• Hardware normalization is a process that standardizes the data of hardware and consumable models by using the United Nations Standard Products and Services Code (UNSPSC) and a set of rules12.
• Normalization can be performed manually or automatically on models in the model catalog12.
• If a model has been normalized, it will have a check mark in the Normalized column in the model list1.
• To revert the normalization of a model, you can use the Revert Normalization UI action, which is available on the model form13.
• The Revert Normalization UI action will restore the original values of the model attributes that were changed by the normalization process13.
• The Revert Normalization UI action will also clear the Normalized check mark and the Normalization Source field on the model form13. References: Work with hardware normalization - ServiceNow - Now Support, Hardware Asset Management builds onCore Asset Management - ServiceNow, Automation Simplifies Hardware Asset Management - ServiceNow Blog, Product Documentation | ServiceNow