ServiceNow Updated CIS-HAM Exam Questions and Answers by lainey

According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:

• Disposed: The asset has been discarded or recycled.
• Donated: The asset has been given away to a charity or a non-profit organization.
• Vendor Credit: The asset has been returned to the vendor for a credit or a refund.
• Sold: The asset has been sold to a third party.

The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use. References:

• ServiceNow Hardware Asset Management: Asset and CI management
• ServiceNow Hardware Asset Management: Setting asset states and substates

• According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization.
• The asset audit results show the status of each scanned asset, such as “Scanned and expected”, “Scanned and not expected”, “Expected and not scanned”, or “Not expected and not scanned”.
• The status of “Scanned and expected” means that the asset was both expected to be in the inventory and scanned during the audit, indicating a match between the physical and the logical inventory.
• Therefore, if you receive the result of 10 “Scanned and expected” assets, it means that you expected 10 assets in your inventory and scanned these 10 assets during your audit, as stated in option B. References:
• Hardware Asset Management documentation
• What is Hardware Asset Management?