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Salesforce Updated Field-Service-Consultant Exam Questions and Answers by jibreel

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Salesforce Field-Service-Consultant Exam Overview :

Exam Name: Salesforce Certified Field Service Consultant (SU24)
Exam Code: Field-Service-Consultant Dumps
Vendor: Salesforce Certification: Field Service Lightning program
Questions: 163 Q&A's Shared By: jibreel
Question 8

Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

Options:

A.

Create the individual Technicians as Service Crew Members.

B.

Set the individual Technicians as Capacity-Based Service Resources.

C.

Set the Contractor Manager as a Capacity-Based Service Resource.

D.

Create the Contractor Manager as a Crew Service Resource.

Discussion
Question 9

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.

How could the Service Resource’s Time Sheet be

configured to track the total time spent on each step?

A, Relate the Time Sheet Entries to the Service Appointment.

B. Relate the Time Sheet to the Service Appointment.

C. Relate the Time Sheet to the Work Order Line Item.

D. Relate the Time Sheet Entries to the Work Order Line Item.

Options:

Discussion
Question 10

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service

mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.

What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

Options:

A.

Quick Actions that launcha Flaw on Cases, Work Orders and Service Appointments with required fields.

B.

Process Builder on Case to update the Service Appointment and Work Order.

C.

oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

D.

Lightning Component with required fields to update the Case, Work Order and Service Appointment.

Discussion
Question 11

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Options:

A.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Discussion
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