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Salesforce Updated Field-Service-Consultant Exam Questions and Answers by hendrix

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Salesforce Field-Service-Consultant Exam Overview :

Exam Name: Salesforce Certified Field Service Consultant (SU24)
Exam Code: Field-Service-Consultant Dumps
Vendor: Salesforce Certification: Field Service Lightning program
Questions: 163 Q&A's Shared By: hendrix
Question 12

A technician needs to get replacement part for damaged inventory on them for

an upcoming job.

To which object should the technician add a product request record?

Options:

A.

work types

B.

work order

C.

service appointment

D.

service report

Discussion
Question 13

Universal Containers (UC) wants to deploy Knowledge to its field team,

How should UC ensure its Technicians can access Knowledge Articles offline?

Options:

A.

Use Work Types to assign associated Articles to Work Orders.

B.

Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

C.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

D.

Create a custom mobile app that syncs articles based on Service Appointment assignments

Discussion
Question 14

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.

Which configuration should a Consultant recommend for the Scheduling Policy?

Options:

A.

Match Fields

B.

Preferred Resources

C.

Match Boolean

D.

Required Resources.

Discussion
Question 15

Universal Containers wants to identify which resources need more or fewer appointments.

Which Gantt chart filter option should a Consultant recommend to provide this information?

Options:

A.

Select Date Resolution on the Hours Tab.

B.

Select Travel Time and Breaks as skills on the Skills Tab.

C.

Select Hours, Absences and Overtime on the Utilization Tab.

D.

Select Sort by Average Utilization on the Resources Tab.

Discussion
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