Pegasystems Updated PEGAPCDC87V1 Exam Questions and Answers by rocky

Customer Lifetime Value (CLV) - The bank wants to offer a discount based on the customer's CLV.

Filter Component - The Filter component is used in decision strategies to include or exclude actions based on specific criteria, such as CLV.

Implementation:

Add a Filter component in the decision strategy.

Configure the filter to check if the CLV value is greater than 400.

If true, proceed with the 10% discount offer.

Real-Time Channels for Next-Best-Actions: Pega Customer Decision Hub supports presenting Next-Best-Actions through various real-time channels.

Retail Store: Actions can be presented to customers directly in the store through POS systems or store associates.

Call Center: Customer Service Representatives can receive real-time Next-Best-Action recommendations to present to customers during interactions.

SMS: Automated messages can be sent to customers with personalized Next-Best-Action offers via SMS.

The condition that possibly prevents Anna from seeing the new Rewards card offer is "Eligibility." Since Anna already holds a higher value card, Premier Rewards, the eligibility criteria might exclude her from receiving offers for the Rewards card. This ensures that customers are not offered products that are less relevant or valuable compared to what they already have.