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Oracle Updated 1z0-1064-22 Exam Questions and Answers by arlie

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Oracle 1z0-1064-22 Exam Overview :

Exam Name: Oracle B2B Service 2022 Implementation Professional
Exam Code: 1z0-1064-22 Dumps
Vendor: Oracle Certification: B2B Service
Questions: 75 Q&A's Shared By: arlie
Question 8

Which option describes the automated page presentation for incoming calls?

Options:

A.

a feature that displays a caller-appropriate application page based on your customer’s native language when you answeryour phone

B.

a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

C.

a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

D.

a feature that displays a detailed caller profile based on your customer’s country when you answer your phone

Discussion
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Question 9

Your customer asked you to modify the default severity value for new service requests.

Which three steps should you follow to make the change?

Options:

A.

Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.

B.

Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

C.

Lock the Profile Option for editing.

D.

Modify the Profile Value and save.

E.

Unlock and publish the new selected profilevalue.

F.

Select View > Detach.

Discussion
Question 10

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.

Identify three advantages of selecting the category correctly.

Options:

A.

The hierarchical structure of the categories helps to improve the service request classification.

B.

Categories determine the steps an agent must follow to close the service request.

C.

Categories facilitate the assignment of an agent to the service request.

D.

Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.

E.

Filter the selection of the product related to the service request, when filtering by a particular category.

Discussion
Question 11

Which two options are true about role synchronization for Digital Customer Service (DCS)?

Options:

A.

is required for every DCS instance

B.

also synchronizes userIDs and passwords between DCS and Engagement Cloud

C.

enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

D.

is real time

Discussion
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