Exam Name: | Oracle B2B Service 2022 Implementation Professional | ||
Exam Code: | 1z0-1064-22 Dumps | ||
Vendor: | Oracle | Certification: | B2B Service |
Questions: | 75 Q&A's | Shared By: | arlie |
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
Which two options are true about role synchronization for Digital Customer Service (DCS)?