Winter Special Limited Time 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: big60

Oracle Updated 1z0-1064-22 Exam Questions and Answers by arlie

Previous
Page: 2 / 2

Oracle 1z0-1064-22 Exam Overview :

Exam Name: Oracle B2B Service 2022 Implementation Professional
Exam Code: 1z0-1064-22 Dumps
Vendor: Oracle Certification: B2B Service
Questions: 75 Q&A's Shared By: arlie
Question 8

Which option describes the automated page presentation for incoming calls?

Options:

A.

a feature that displays a caller-appropriate application page based on your customer’s native language when you answeryour phone

B.

a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

C.

a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

D.

a feature that displays a detailed caller profile based on your customer’s country when you answer your phone

Discussion
Amy
I passed my exam and found your dumps 100% relevant to the actual exam.
Lacey Aug 9, 2024
Yeah, definitely. I experienced the same.
Yusra
I passed my exam. Cramkey Dumps provides detailed explanations for each question and answer, so you can understand the concepts better.
Alisha Aug 29, 2024
I recently used their dumps for the certification exam I took and I have to say, I was really impressed.
Marley
Hey, I heard the good news. I passed the certification exam!
Jaxson Oct 5, 2024
Yes, I passed too! And I have to say, I couldn't have done it without Cramkey Dumps.
Anya
I must say they're considered the best dumps available and the questions are very similar to what you'll see in the actual exam. Recommended!!!
Cassius Nov 2, 2024
Yes, they offer a 100% success guarantee. And many students who have used them have reported passing their exams with flying colors.
Question 9

Your customer asked you to modify the default severity value for new service requests.

Which three steps should you follow to make the change?

Options:

A.

Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.

B.

Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

C.

Lock the Profile Option for editing.

D.

Modify the Profile Value and save.

E.

Unlock and publish the new selected profilevalue.

F.

Select View > Detach.

Discussion
Question 10

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.

Identify three advantages of selecting the category correctly.

Options:

A.

The hierarchical structure of the categories helps to improve the service request classification.

B.

Categories determine the steps an agent must follow to close the service request.

C.

Categories facilitate the assignment of an agent to the service request.

D.

Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.

E.

Filter the selection of the product related to the service request, when filtering by a particular category.

Discussion
Question 11

Which two options are true about role synchronization for Digital Customer Service (DCS)?

Options:

A.

is required for every DCS instance

B.

also synchronizes userIDs and passwords between DCS and Engagement Cloud

C.

enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

D.

is real time

Discussion
Previous
Page: 2 / 2
Title
Questions
Posted
oracle.passcert.1z0-1064-22 vce exam download.by arlie.q45.vce.pdf
45
2025-02-15
1z0-1064-22 Free YouTube Course Get Premium Access

1z0-1064-22
PDF

$42  $104.99
 Add to Cart

1z0-1064-22 Testing Engine

$50  $124.99
 Add to Cart

1z0-1064-22 PDF + Testing Engine

$66  $164.99
 Add to Cart