Isaca Updated CRISC Exam Questions and Answers by mylo

A risk heat map is the best tool to enable senior management to compare the ratings of risk scenarios, as it provides a visual representation of the risk level and priority of each risk scenario, based on the combination of the likelihood and impact ratings, and the risk tolerance and appetite of the organization. Key risk indicators (KRIs), key performance indicators (KPIs), and control self-assessment (CSA) are not the best tools, as they are more related to the measurement, monitoring, or testing of the risk scenarios, respectively, rather than the comparison of the risk scenarios. References = CRISC Review Manual, 7th Edition, page 110.

Assessing risk scenarios is the starting point when performing a risk analysis for an asset. A risk scenario is a description of a possible event or situation that could cause harm or loss to an asset. Assessing risk scenarios involves identifying the sources and causes of risk, the potential impacts and consequences of risk, and the likelihood and frequency of risk occurrence. Assessing risk scenarios can help establish the risk context, scope, and criteria for the asset, and provide the basis for further risk analysis steps, such as evaluating threats, assessing controls, and updating the risk register. According to the CRISC Review Manual 2022, assessing risk scenarios is the first step in the IT risk assessment process1. According to the CRISC Review Questions, Answers & Explanations Manual 2022, assessing risk scenarios is the correct answer to this question

Social engineering attacks are attempts to manipulate or deceive people into revealing confidential or personal information, such as passwords, account numbers, or security codes. Customer service representatives are often targeted by social engineering attacks, as they have access to sensitive customer data and may be pressured to provide quick and satisfactory service. Therefore, it is most important to include in a risk awareness training session for the customer service department how to identify and prevent social engineering attacks, such as phishing, vishing, baiting, or impersonation.

References

•The role of customer service in cybersecurity - Security Intelligence

•How to Improve Risk Awareness in the Workplace [+ Template] - AlertMedia

•Top 4 Risks For Customer Service Teams | Resolver

Regulatory restrictions for cross-border data transfer can significantly impact compliance, making this the most critical consideration. Addressing such restrictions ensures adherence to Legal and Regulatory Requirements in risk management.