HRCI Updated PHRi Exam Questions and Answers by ameerah

Central tendency occurs when a manager rates all employees as average, avoiding extreme ratings. According to HRCI, this bias can undermine the accuracy of performance reviews, as it does not reflect the true variations in employee performance.

A formal complaint procedure is the most appropriate and effective method for reporting unethical behavior, as it ensures confidentiality and follows a structured process. HRCI emphasizes that organizations should provide clear complaint procedures to handle ethical concerns in a way that protects employees’ rights and promotes accountability.

Performance goals specify what an employee is expected to achieve within a set period, providing clear targets. HRCI emphasizes that setting performance goals helps employees focus on keyresponsibilities and align their efforts with organizational objectives.

Defining the goals of an employee survey is essential to ensure the survey’s purpose aligns with organizational objectives. HRCI emphasizes that clear goals guide the survey design, focusing on gathering meaningful data that can be used for decision-making and improvements.