Service Cloud Administration (SU24)
Last Update November 22, 2024
Total Questions : 354
Our Salesforce Consultant ADM-261 exam questions and answers cover all the topics of the latest Service Cloud Administration (SU24) exam, See the topics listed below. We also provide Salesforce ADM-261 exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Salesforce ADM-261 resources to help you understand the topics covered in the exam, such as Salesforce Consultant video tutorials, ADM-261 study guides, and ADM-261 practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
| Exam Name | Service Cloud Administration (SU24) |
| Exam Code | ADM-261 |
| Actual Exam Duration | The duration of the Salesforce ADM-261 exam is 105 minutes. |
| What exam is all about | Salesforce ADM-261 is an exam that tests the knowledge and skills of individuals in the area of Salesforce Service Cloud Administration. The exam covers topics such as managing cases, configuring service entitlements, setting up and managing communities, configuring and managing knowledge, and managing data and analytics. The exam is designed for individuals who have experience in Salesforce administration and are looking to specialize in the Service Cloud. Passing the ADM-261 exam is a requirement for obtaining the Salesforce Certified Service Cloud Consultant certification. |
| Passing Score required | The passing score required in Salesforce ADM-261 exam is 65%. |
| Competency Level required | Based on the official Salesforce website, the ADM-261 exam is designed for experienced Salesforce administrators who have a deep understanding of Salesforce features, functionality, and best practices. Candidates should have at least 6 months to 1 year of experience as a Salesforce administrator and should be familiar with the following topics: - Salesforce data model and data management - Security and access - Workflow automation - Business process automation - Reports and dashboards - Salesforce mobile app customization - Collaboration and communication - AppExchange and Salesforce ecosystem In addition, candidates should have a good understanding of Salesforce Lightning Experience and should be able to configure and customize the Lightning interface. The exam also covers topics related to Salesforce administration best practices, such as data quality, user adoption, and change management. |
| Questions Format | Salesforce ADM-261 exam consists of multiple-choice questions and scenario-based questions. The exam is divided into four sections, each focusing on a specific area of Salesforce administration. The sections are: 1. Security and Access: This section covers topics such as user management, role hierarchy, sharing rules, and profiles. 2. Data Management: This section covers topics such as data import/export, data quality, and data security. 3. Analytics, Reports, and Dashboards: This section covers topics such as report types, report filters, report charts, and dashboard components. 4. Salesforce Automation: This section covers topics such as workflow rules, process builder, and approval processes. The exam consists of 60 multiple-choice questions and 5 scenario-based questions. The passing score for the exam is 65%. |
| Delivery of Exam | Salesforce ADM-261 exam is an online proctored exam that can be taken from anywhere with a stable internet connection. The exam is delivered in a multiple-choice format and consists of 60 questions that need to be answered within 105 minutes. The exam is designed to test the candidate's knowledge and skills in Salesforce administration, including topics such as data management, security, automation, and customization. The exam is administered by Salesforce and can be scheduled through their website. |
| Language offered | Salesforce ADM-261 exam is offered in English language only. |
| Cost of exam | You can visit the official Salesforce website or contact their customer support to get the latest pricing information. |
| Target Audience | The target audience for Salesforce ADM-261 certification includes individuals who are responsible for managing and administering Salesforce applications. This includes Salesforce administrators, developers, consultants, and business analysts who are involved in the implementation, customization, and maintenance of Salesforce solutions. The certification is also suitable for professionals who are looking to enhance their skills and knowledge in Salesforce administration and management. Additionally, individuals who are interested in pursuing a career in Salesforce administration can also benefit from this certification. |
| Average Salary in Market | The average salary for a Salesforce Administrator with ADM-261 certification is around $75,000 to $100,000 per year in the United States. However, the salary may vary depending on factors such as location, experience, and industry. |
| Testing Provider | You can visit the official Salesforce website to register for the exam or contact a certified Salesforce training provider for more information. |
| Recommended Experience | I can provide you with the recommended experience for Salesforce ADM-261 exam. Salesforce recommends the following experience for the ADM-261 exam: 1. At least six months of experience as a Salesforce Administrator 2. Knowledge of Salesforce features, functionality, and best practices 3. Understanding of data management, security, and automation 4. Familiarity with Salesforce Lightning Experience and Salesforce Mobile App 5. Experience with Salesforce CRM and related applications 6. Knowledge of Salesforce reporting and analytics 7. Understanding of Salesforce collaboration and communication tools 8. Familiarity with Salesforce integrations and APIs 9. Experience with Salesforce deployment and release management 10. Knowledge of Salesforce certifications and training resources. It is important to note that these are only recommendations, and individuals with different levels of experience may still be able to pass the exam with proper preparation and study. |
| Prerequisite | According to Salesforce's official website, the prerequisites for the ADM-261 exam are: 1. Completion of the Salesforce Administrator certification (ADM-201) 2. Knowledge of Salesforce concepts and functionality 3. Experience with Salesforce administration and configuration 4. Familiarity with Salesforce data management and security 5. Understanding of Salesforce automation and business process automation 6. Knowledge of Salesforce reporting and analytics 7. Familiarity with Salesforce collaboration and communication tools. |
| Retirement (If Applicable) | Salesforce usually announces the retirement date of their exams on their official website and provides ample time for candidates to prepare and take the exam before it is retired. It is recommended to regularly check the Salesforce website or contact their support team for the latest updates on exam retirements. |
| Certification Track (RoadMap): | The Salesforce ADM-261 exam is part of the Salesforce Certified Advanced Administrator certification track. This certification track is designed for experienced Salesforce administrators who want to demonstrate their advanced knowledge and skills in managing and customizing Salesforce. The certification track includes the following exams: 1. Salesforce Certified Administrator (ADM-201) 2. Salesforce Certified Advanced Administrator (ADM-261) 3. Salesforce Certified Sales Cloud Consultant (CRT-251) 4. Salesforce Certified Service Cloud Consultant (CRT-261) To become a Salesforce Certified Advanced Administrator, you must pass the ADM-201 exam and then the ADM-261 exam. After passing these exams, you can choose to specialize in either Sales Cloud or Service Cloud by taking the corresponding consultant exam. The ADM-261 exam covers advanced topics such as data management, security and access, automation, and analytics. It tests your ability to design and implement complex Salesforce solutions, troubleshoot issues, and optimize performance. Overall, the Salesforce Certified Advanced Administrator certification track is a comprehensive roadmap for Salesforce professionals who want to advance their careers and demonstrate their expertise in managing and customizing Salesforce. |
| See Expected Questions | Salesforce ADM-261 Expected Questions in Actual Exam |
| Take Self-Assessment | Use Salesforce ADM-261 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
TESTED 22 Nov 2024
