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Pega Certified Business Architect (PCBA) 87V1

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PEGAPCBA87V1 PDF

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Pega Certified Business Architect (PCBA) 87V1 Questions and Answers

Questions 1

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.

Which three of the following statements are true? (Choose Three)

Options:

A.  

New customer obtains troubleshooting assistance by using a call center is a microjoumey

B.  

Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

C.  

New customer obtains troubleshooting assistance by using a call center is a journey

D.  

Experienced customer obtains troubleshooting assistance by using the online forum is a journey

E.  

Customer obtains troubleshooting assistance is a journey

F.  

Customer obtains troubleshooting assistance is a microjoumey