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Senior Certified Professional SHRM Senior Certified Professional

SHRM Senior Certified Professional

Last Update Sep 7, 2024
Total Questions : 134

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Questions 4

A nonprofit health care facility conducts an engagement and culture survey, and the results indicate that employees throughout the organization believe leadership engages in favoritism by providing unequal opportunities for staff. General perceptions of the company's culture are poor, and many employees report intentions to leave their jobs. Several additional concerning findings are isolated to the philanthropic department, which is responsible for acquiring donors and securing charitable partnerships. Employees from this department report poor working relationships among staff, including gossiping and bullying among co-workers. Although the leadership team is aware of the poor working relationships in the philanthropic department, they have not asked the department director to address the issues because of the department's outstanding performance in recent years. However, after considering the recent survey results the leadership team decides to initiate a project to address the culture issues at the facility overall and within the philanthropy department specifically. The operations VP will oversee the project and ask an HR business partner (HRBP) to lead the project. The VP of operations requests that the HRBP collect additional survey data and conduct focus groups during the first phase of the project.

Some members of the leadership team provide the HRBP with a list of employees that they think would be good participants for the focus groups. These leaders are adamant that the HRBP should draw participants from the list. Which action should the HRBP take?

Options:

A.  

Inform the leaders that HR will follow best practices when selecting focus group participants.

B.  

Explain to the leaders why using only employees from the list might exclude important perspectives.

C.  

Conduct one focus group with the recommended employees and one with randomly selected employees.

D.  

Remind the leaders that the operations VP asked the HRBP to lead the project.

Discussion 0
Questions 5

Which best describes a conflict in the workplace?

Options:

A.  

Social conflict includes disagreement between peers such as competition.

B.  

Horizontal strain is when negotiations have failed between the union and management.

C.  

Intraorganizational conflict involves a formal dispute such as litigation.

D.  

Subjective conflict cannot result in more than one solution.

Discussion 0
Questions 6

An organization increased its workforce by 50% over the past six months, and 90% of the positions were filled by employees working remotely. Which action best supports the organization's increased workforce?

Options:

A.  

Providing on-demand computer training for the employees

B.  

Including a technology proficiency requirement in job descriptions

C.  

Coaching midlevel leadership on how to reduce the sense of isolation

D.  

Ensuring that all remote employees acknowledge job expectations

Discussion 0
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Questions 7

A start-up technology company is growing rapidly, and senior leadership would like the company to be publicly traded in the near future. The company regularly exceeds its financial goals, but outside analysts express concerns about the inconsistent practices and procedures within the company. The company values innovation, and very little attention is paid to documenting or standardizing work processes. This provides employees with a great deal of freedom to experiment in their roles, but it also leads to confusion about individual assignments and areas of responsibility. In preparation for a public offering, the company's leadership asks the HR director to gather information on best work practices in every functional area and create the required documentation.

Many team managers do not believe that documentation is necessary and they do not want to spend time creating it. How can the HR director convince them that this initiative is worthwhile?

Options:

A.  

Distribute a memo to managers informing them that senior leadership would like them to participate in the process of developing documentation.

B.  

Schedule a group meeting with all managers to answer their questions about why documenting work practices is necessary.

C.  

Send out a companywide memo explaining that having work practices and standards documented will lead to less work for employees in the future.

D.  

Present case studies to the managers that describe how other organizations have successfully implemented similar initiatives.

Discussion 0

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