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SAP Certified Application Associate SAP Certified Application Associate - SAP Service Cloud 2011

SAP Certified Application Associate - SAP Service Cloud 2011

Last Update Feb 18, 2025
Total Questions : 114

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Questions 2

Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Options:

A.  

Contracts

B.  

Tickets

C.  

External pricing

D.  

Activities

Discussion 0
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Questions 3

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

Options:

A.  

Data can be loaded only once.

B.  

Field definitions are not relevant.

C.  

There is a template available for each object that allows tool-supported migration.

D.  

The template structure is predefined and cannot be changed.

Discussion 0
Questions 4

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

Options:

A.  

Customer

B.  

Product

C.  

Contract

D.  

Installed base

Discussion 0
Questions 5

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Options:

A.  

Full Access

B.  

Unrestricted

C.  

Restricted

D.  

No Access

E.  

Define Specific Restriction

Discussion 0

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