Expert Answers to Salesforce Exam OmniStudio-Consultant Questions

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Salesforce Consultant Salesforce Certified OmniStudio Consultant Exam (SU24)

Salesforce Certified OmniStudio Consultant Exam (SU24)

Last Update Nov 21, 2024
Total Questions : 117

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Questions 2

A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency."

Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

Options:

Input Block

Text Area

Headline

Step

Discussion 0

Questions 3

A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:

• Step 1: account name and legal number

• Step 2: billing cycle and monthly due date

• Step 3: email and telephone number

After each step, a DataRaptor is used to update the account information in Salesforce.

Following best practices, which two improvements can the consultant recommend for this OmniScript?

Choose 2 answers

Options:

Create a reusable OmniScript for this process

Use a single DataRaptor to save the information

Combine the three steps into one step

Configure the save for later property

Discussion 0

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Questions 4

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.

Which FlexCard feature should the consultant recommend to meet this requirement?

Options:

flyout with child FlexCards with conditions to filter by case status

States with conditions to filter by case status

A Datatable element with the Group By property

Child FlexCards in a parent FlexCard with the Group By property

Discussion 0

Questions 5

Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.

According to best practice, what data source should be used?

Options:

Streaming API

DataRaptor Extract

REST

Integration Procedure

Discussion 0

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salesforce.nwexams.ace your omnistudio-consultant salesforce consultant exam.by denis.q44.vce.pdf

2024-11-17