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Oracle Service Cloud Cross-Channel Contact Center Oracle Service Center 2022 Implementation Professional

Oracle Service Center 2022 Implementation Professional

Last Update Jan 30, 2025
Total Questions : 97

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Questions 2

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

Options:

A.  

Agents can use the Fill Inbox functionality to select any of the three queues.

B.  

Agents will get incidents only from the ql queue.

C.  

Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

D.  

Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Discussion 0
Questions 3

Which three statements are true about add-ins?

Options:

A.  

They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

B.  

They can be designed to create visualcomponents and not perform any integrations.

C.  

They always run locally to access local data.

D.  

They always run locally on the machines on which the desktop application runs.

E.  

They are the visual areas of Oracle Service Cloud Agent Desktop.

F.  

They canbe added to the Custom Portal area of Oracle Service Cloud.

Discussion 0
Questions 4

Which two events can trigger Custom Process Models?

Options:

A.  

Update

B.  

OnSaveComplete

C.  

Create

D.  

Load

E.  

Refresh

Discussion 0
Questions 5

Which two statements are true when working with add-ins in a Custom Object workspace?

Options:

A.  

It is not possible to automate anything by using an add-in framework in a Custom Object

workspace.

B.  

IGenericObject is the interface that is available with the add-in API for custom objects.

C.  

IGenericObject is the interface that is available with the Connect Common Object Model (CCOM)

API for custom objects.

D.  

Using the record context, you can obtain an instance of a custom object by passing the package

name and object name.

E.  

You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

Discussion 0
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