Oracle Updated 1z0-1038-22 Exam Questions and Answers by katherine

Agents can use the Fill Inbox functionality to select any of the three queues.

Agents will get incidents only from the ql queue.

Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

Agents cannot use the Fill Inbox functionality because the pull policy is manual.

They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

They can be designed to create visualcomponents and not perform any integrations.

They always run locally to access local data.

They always run locally on the machines on which the desktop application runs.

They are the visual areas of Oracle Service Cloud Agent Desktop.

They canbe added to the Custom Portal area of Oracle Service Cloud.

Skill relaxation

Skill time

Queue overflow

Queue prioritization

Queue segregation

Queue limit