ITIL Updated ITIL-4-Specialist-Monitor-Support-Fulfil Exam Questions and Answers by cara

Therequest catalogueis a subset of theservice catalogue, which contains detailed information about all services available to users, including how to make service requests. The service catalogue provides acomprehensive view of services and their request options, ensuring users know how to access the services they need​​.

When aproblem recordis created, it typically includes information about theassociated configuration items (CIs)andaffected services. This information is crucial for understanding the scope of the problem and how it impacts the service infrastructure. Identifying CIs helps in root cause analysis, while affected services clarify the business impact​​.

Investigation resultsandproblem solutions(Options 1 and 2) come later in the problem management process after the problem has been analyzed and resolved.