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Apple Certified Support Professional Apple Device Support Exam (SUP-2025)

Apple Device Support Exam (SUP-2025)

Last Update Apr 25, 2026
Total Questions : 216

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Questions 2

A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in dialog. They can’t use the internet. Which steps should you tell them to complete so they can use the internet?

Options:

A.  

Open captive.apple.com in a browser to bring up the dialog.

B.  

Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge’s Wi-Fi.

C.  

Go to System Settings > Wi-Fi, click Details, then turn off “Limit IP address tracking”.

D.  

Go to System Settings > Wi-Fi, click Details, then set “Private Wi-Fi address” to Fixed.

Discussion 0
Questions 3

What does a Rapid Security Response do?

Options:

A.  

Delivers important security improvements between software updates

B.  

Sends users a security notification if a third party altered system files on their device

C.  

Prevents users from downloading applications outside the App Store for a specified time

D.  

Displays a security report to the user with current malware and virus definitions

Discussion 0
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Questions 4

What are other requirements for iCloud backups to occur automatically when connected to a powersource?

Options:

A.  

Fully charge the device and turn on iCloud Backup in General > iPhone Storage.

B.  

Connect to Wi-Fi and lock the screen.

C.  

Connect to Wi-Fi and unlock the screen.

D.  

Fully charge the device and turn on iCloud in General > Backup.

Discussion 0
Questions 5

Why doesn’t the latest iOS release appear in Settings > General > Software Update on an iPhone?

Options:

A.  

MDM is managing software updates and upgrades.

B.  

Lockdown Mode is turned on.

C.  

There isn’t enough local storage for the upgrade.

D.  

The Wi-Fi network was configured by MDM.

Discussion 0
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