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Salesforce Updated B2C-Solution-Architect Exam Questions and Answers by byron

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Salesforce B2C-Solution-Architect Exam Overview :

Exam Name: Salesforce Certified B2C Solution Architect (SU24)
Exam Code: B2C-Solution-Architect Dumps
Vendor: Salesforce Certification: Architect Exams
Questions: 151 Q&A's Shared By: byron
Question 16

A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.

What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

Options:

A.

Journey map

B.

Product backlog

C.

Reference architecture

D.

Storefront wireframes

Discussion
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Question 17

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer 360 Data Manager could help them solve their problem.

How should a Solution Architect describe the role of Customer 360 Data Manager in this context?

Options:

A.

Customer 360 Data Manager can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent

Global Party ID.

B.

Customer 360 Data Manager can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global

Party ID; additional custom development is then required to relate those IDs between systems.

C.

Customer 360 Data Manager cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different

accounts under separate brands.

D.

When Customer 360 Data Manager is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

Discussion
Question 18

Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.

Which option should a Solution Architect configure to accomplish this7

Options:

A.

Auto Response rules and Support Processes

B.

Apex trigger on a Case object

C.

Queues and Assignment rules

D.

Auto-launched Flow with a Record Trigger

Discussion
Question 19

A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations. They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.

Which three options can a Solution Architect recommend to increase security for their existing users?

Choose 3 answers

Options:

A.

Implement high-assurance requirements for Experience Cloud profiles.

B.

Add a login flow that defines the scope of user access authorized by authentication providers.

C.

Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.

D.

Maintain GAuth tokens for existing Experience Cloud profiles.

E.

Develop login flows to change the user's session security level to initiate third-party identity verification.

Discussion
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