Salesforce Updated Sharing-and-Visibility-Architect Exam Questions and Answers by qasim

 A sharing set is the best way to share cases with customer community users based on a common account. Sharing sets are available for Customer Community licenses and can grant access to related records using predefined criteria1. Option A is incorrect, since writing an Apex class to create manual shares for these users would be complex and unnecessary. Option B is incorrect, since criteria-based sharing rules are not available for customer community users. Option D is incorrect, since upgrading the licenses to Customer Community Plus would be costly and not required in this scenario

 Leveraging default Account team is the best way to help improve sales reps productivity by granting access to supporting internal users for customer records when they need help. Default Account teams are predefined groups of users who work together on an account. When a user creates or owns an account, Salesforce automatically adds the default Account team to the account team related list on the account2. Creating a permission set with “view all data” and assigning it to supporting users would give them too much access to data that they may not need. Creating a public group and replacing the account ownership with it would not be feasible or scalable. Creating a criteria-based sharing rule to grant access to other users would require manual maintenance and may not reflect the changes in the account team.

A sharing rule is missing to share Accounts to the AR team, which could be the issue preventing AR team members from seeing invoices. Since invoice is a custom object with a master-detail relationship to account, its sharing settings are controlled by its parent account. If AR users do not have access to account records, they will not be able to see or query invoice records either. Option A is incorrect, since a sharing rule to share invoices to the AR team would not work, as invoice inherits its sharing settings from account. Option B is incorrect, since assigning an invoice page layout to the AR team profile would not affect their visibility of invoice records. Option D is incorrect, since giving read permission to the invoice object to the Accounts receivable profile would not grant access to invoice records that are owned by other users.

The Referral object OWD is public Read/Write, which could be the technical reason for the recruiter not finding the share button. When an object’s OWD is public Read/Write, all users can view and edit all records of that object, so there is no need for manual sharing. The share button only appears when an object’s OWD is private or public Read Only. Option A is incorrect, since the Referral object OWD is not private. Option C is incorrect, since the Referral object OWD is not public Read Only. Option D is incorrect, since public Full Access is not a valid OWD setting.