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Salesforce Updated Experience-Cloud-Consultant Exam Questions and Answers by tony

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Salesforce Experience-Cloud-Consultant Exam Overview :

Exam Name: Salesforce CertifiedExperience Cloud Consultant (SU24)
Exam Code: Experience-Cloud-Consultant Dumps
Vendor: Salesforce Certification: Salesforce Consultant
Questions: 185 Q&A's Shared By: tony
Question 20

Northern Trail Qutfitters implemented a chatbot on its Experience site.

Which three KPIs could be used to help understand the chatbot's impact on customer service?

Choose 3 answers

Options:

A.

Number of lead records created

B.

CSAT (Customer Satisfaction score)

C.

Case deflection

D.

Average Handle Time compared to Bot Session Time

E.

Case Type by Issue

Discussion
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Question 21

hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

Options:

A.

Assign a cloned standard site profile as the default for self-registration.

B.

Use a restrictive default profile to begin with.

C.

Create a separate profile for your self-service site and your partner portal.

D.

Assign the standard site profile as the default for self-registration.

E.

Use the same profile for your self-service site and your partner portal.

Discussion
Question 22

Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.

What should CK consider before taking action as it inactivates and brings on new sites?

Options:

A.

Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.

B.

Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.

C.

Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.

D.

Each org can have up to 100 Experience Cloud sites as long as they are active.

Discussion
Question 23

Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

Options:

A.

Manually share cases.

B.

Move users who need case access to a higher level in the Role Hierarchy.

C.

Configure an External Account Hierarchy.

D.

Create a Sharing Set for the Account.

Discussion
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