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Salesforce Updated User-Experience-Designer Exam Questions and Answers by jago

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Salesforce User-Experience-Designer Exam Overview :

Exam Name: Salesforce Certified User Experience Designer (WI25)
Exam Code: User-Experience-Designer Dumps
Vendor: Salesforce Certification: Salesforce Designers
Questions: 210 Q&A's Shared By: jago
Question 36

Cloud Kicks’ support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.

In which two ways could the agent experience be made more efficient? Choose 2 answers

Options:

A.

Open links in new windows when agents click on details from case widgets.

B.

Use Salesforce Flow to help complete fields required for case closure.

C.

Design custom Lightning Web Components for the customer to complete.

D.

Complete relevant information about the customer using Lightning Record Pages.

Discussion
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Question 37

Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space.

Which global user interface setting should be used to solve this problem?

Options:

A.

Comfy Display Density

B.

Compact Display Density

C.

Enable Collapsible Sections

Discussion
Question 38

What would it mean for the user when designing perceivable content?

Options:

A.

The content should only be visible.

B.

The content should not be visible to all senses.

C.

The content should not be visible to all senses.

D.

The content should only be audible.

Discussion
Question 39

Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.

Which tool should a UX Designer use to document user goals, common tasks, and pain points?

Options:

A.

Storyboards

B.

Wireframes

C.

User Personas

D.

User Journeys

Discussion
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