Iia passleader pdf Iia-cia-part3-3p Study Guide by Saif q98 vce pdf

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Exam Name:	CIA Exam Part Three: Business Knowledge for Internal Auditing
Exam Code:	IIA-CIA-Part3-3P Dumps
Vendor:	IIA	Certification:	CIA
Questions:	488 Q&A's	Shared By:	saif

Question 68

Which of the following is a cybersecurity monitoring activity intended to deter disruptive codes from being installed on an organization's systems?

Options:

Boundary defense.

Malware defense.

Penetration tests.

Wireless access controls.

Discussion

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Question 69

While auditing an organization's customer call center, an internal auditor notices that key performance indicators show a positive trend, despite the fact that there have been increasing customer complaints over the same period.

Which of the following audit recommendations would most likely correct the cause of this inconsistency?

Options:

Review the call center script used by customer service agents to interact with callers, and update the script if necessary.

De-emphasize the importance of call center employees completing a certain number of calls per hour.

Retrain call center staff on area processes and common technical issues that they will likely be asked to resolve.

Increase the incentive for call center employees to complete calls quickly and raise the number of calls completed daily.

Discussion

Question 70

Which of the following is an example of a smart device security control intended to prevent unauthorized users from gaining access to a device's data or applications?

Options:

Anti-malware software.

Authentication.

Spyware.

Rooting.

Discussion

Question 71

A rapidly expanding retail organization continues to be tightly controlled by its original small management team. Which of the following is a potential risk in this vertically centralized organization?

Options:

Lack of coordination among different business units.

Operational decisions are inconsistent with organizational goals.

Suboptimal decision-making.

Duplication of business activities.

Discussion

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