Google Updated ChromeOS-Administrator Exam Questions and Answers by alexis

The best way to review detailed changes for each new ChromeOS version is to visit theChrome Release Notes Support page. This page contains official documentation about new features, improvements, and fixes introduced with each update.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Release Notes Documentation, which serves as the primary resource for update details.

"For detailed information on ChromeOS updates, visit the Chrome Release Notes Support page, which includes information on version changes and improvements."

Providing access to official release notes ensures that the CTO gets accurate and up-to-date information without relying on third-party interpretations.

Objectives:

Access official documentation for ChromeOS updates.

Keep stakeholders informed of software changes.

If ChromeOS devices cannot log in and are not syncing with the Admin console, it is likely thatnetwork traffic to Google services has been blocked. ChromeOS devices require access to Google servers for authentication and policy synchronization.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Troubleshooting Guide, which notes that blocking traffic to essential Google services can result in login and sync failures.

"Ensure that the network configuration allows access to essential Google services. Blocking such services can prevent device login and policy synchronization."

Blocking traffic to Google servers disrupts the device's ability to authenticate users and receive updates from the Admin console, leading to connectivity issues.

Objectives:

Troubleshoot network-related login issues.

Ensure uninterrupted access to Google services for ChromeOS devices.

B. Contact the device manufacturer: ChromeOS devices are manufactured by various companies like Acer, HP, Lenovo, etc. Each manufacturer provides its own support channels, including phone, email, or chat support. Customers can contact the manufacturer for hardware-related issues or specific device configurations.

D. File a case through the Customer Care Portal: Google provides a customer care portal where customers can submit support cases online. This portal allows users to describe their issues, attach relevant files, and track the progress of their case.

Why other options are incorrect:

A. Chat support via the Admin console: Chat support is usually available for enterprise customers with Chrome Enterprise Upgrade or Google Workspace, not individual ChromeOS users.

C. File feedback on the device with Alt + Shift + 1: This keyboard shortcut is used to capture screenshots and send feedback to Google, but it doesn't directly open a support case.

E. Send an email to ChromeOS support: While Google has support channels, sending a general email might not be the most efficient way to open a case and get a timely response.

To distinguish betweenChrome Enterprise Upgrades (CEU)andChromebook Enterprise (CBE)devices, go to theDevice informationpage in the Admin console and check the"Device Type"attribute. This attribute clearly indicates whether the device has a CBE or CEU license.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Chrome Enterprise Licensing Guide, which specifies how to identify device types based on licensing information.

"To check the licensing type, go to the Admin console, navigate to Devices > Chrome > Devices, and check the 'Device Type' attribute on the device information page."

This method provides a clear distinction between devices with built-in licenses (CBE) and those upgraded with a separate license (CEU).

Objectives:

Identify license types for ChromeOS devices.

Efficiently manage device inventory and licensing.