Databricks Updated Databricks-Generative-AI-Engineer-Associate Exam Questions and Answers by nuala

 Context: The goal is to improve the online customer experience in a restaurant by handling common inquiries about bookings, minimizing escalations, and maintaining personalized interactions.

 Explanation of Options:

Option A: Grouping and summarizing chat logs by user could provide insights into customer interactions but does not directly address the task of handling booking inquiries or minimizing escalations.

Option B: Using chat logs to generate interactive buttons for booking details directly supports the goal of facilitating online bookings, minimizing the need for human intervention by providing clear, interactive options for customers to self-serve.

Option C: Classifying sentiment of customer reviews does not directly help with booking inquiries, although it might provide valuable feedback insights.

Option D: Providing cancellation options is helpful but narrowly focuses on one aspect of the booking process and doesn't support the broader goal of handling common inquiries about bookings.

Option Bbest supports the goal of improving online interactions by using chat logs to generate actionable items for customers, helping them complete booking tasks efficiently and reducing the need for human intervention.

To design an LLM-based application that can answer employee HR questions using HR PDF documentation, the most effective approach is option D. Here's why:

Chunking and Vector Store Embedding:HR documentation tends to be lengthy, so splitting it into smaller, manageable chunks helps optimize retrieval. These chunks are then embedded into avector store(a database that stores vector representations of text). Each chunk of text is transformed into anembeddingusing a transformer-based model, which allows for efficient similarity-based retrieval.

Using Vector Search for Retrieval:When an employee asks a question, the system converts their query into an embedding as well. This embedding is then compared with the embeddings of the document chunks in the vector store. The most semantically similar chunks are retrieved, which ensures that the answer is based on the most relevant parts of the documentation.

LLM to Generate a Response:Once the relevant chunks are retrieved, these chunks are passed into the LLM, which uses them as context to generate a coherent and accurate response to the employee's question.

Why Other Options Are Less Suitable:

A (Calculate Averaged Embeddings): Averaging embeddings might dilute important information. It doesn't provide enough granularity to focus on specific sections of documents.

B (Summarize HR Documentation): Summarization loses the detail necessary for HR-related queries, which are often specific. It would likely miss the mark for more detailed inquiries.

C (Interaction Matrix and ALS): This approach is better suited for recommendation systems and not for HR queries, as it’s focused on collaborative filtering rather than text-based retrieval.

Thus, option D is the most effective solution for providing precise and contextual answers based on HR documentation.