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Cisco Updated 820-605 Exam Questions and Answers by audrey

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Cisco 820-605 Exam Overview :

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 Dumps
Vendor: Cisco Certification: Digital Transformation Specialist
Questions: 157 Q&A's Shared By: audrey
Question 44

Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?

Options:

A.

the success plan, the agreed priorities, and the planned outcomes

B.

technical support cases in flight and support options

C.

stakeholder mapping and planned training sessions

D.

upcoming contract renewal and expansion opportunities

Discussion
Question 45

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

Options:

A.

Talk to senior management to explain the benefits of success story creations.

B.

Explain that this is a role metric that is needed to satisfy quotas.

C.

Make the story for internal use only.

D.

Offer the customer free products or services as an incentive.

Discussion
Question 46

What is a goal of the Quarterly Success Review?

Options:

A.

negotiation of discount levels associated with solution expansion

B.

product expansion to demonstrate customer loyalty

C.

alignment of priorities and outcomes while celebrating accomplishments

D.

identification of new areas of growth and sales

Discussion
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Question 47

As a Customer Success Manager, what is the most important metric to uncover during onboarding?

Options:

A.

cost

B.

value

C.

benefit

D.

customer relationship

Discussion
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