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Avaya 3312 Exam Topics, Blueprint and Syllabus

Avaya Aura® Contact Center Administration Exam

Last Update November 22, 2024
Total Questions : 66

Our ACSS-3300 3312 exam questions and answers cover all the topics of the latest Avaya Aura® Contact Center Administration Exam exam, See the topics listed below. We also provide Avaya 3312 exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Avaya 3312 resources to help you understand the topics covered in the exam, such as ACSS-3300 video tutorials, 3312 study guides, and 3312 practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.

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Avaya 3312 Exam Overview :

Exam Name Avaya Aura® Contact Center Administration Exam
Exam Code 3312
Actual Exam Duration 105 Minutes
Expected no. of Questions in Actual Exam 66
What exam is all about The Avaya 3312is exam is an Avaya Certified Implementation Specialist (ACIS) exam. It covers topics such as Avaya Aura Communication Manager, Avaya Aura Session Manager, Avaya Aura System Manager, Avaya Aura Messaging, Avaya Aura Contact Center, Avaya Aura Conferencing, Avaya Aura Application Enablement Services, and Avaya Aura System Platform.
Passing Score required The passing score required for the Avaya 3312 exam is 68% (45 of 66 correct).
Competency Level required The Avaya 3312 exam requires a minimum competency level of Avaya Certified Implementation Specialist (ACIS).
Questions Format The Avaya 3312 exam consists of multiple-choice and drag-and-drop questions.
Delivery of Exam The Avaya 3312 exam is available in two formats: the online proctored exam and the paper-based exam. The online proctored exam is taken online and is monitored by a proctor. The paper-based exam is taken at a Pearson VUE testing center.
Language offered The Avaya 3312 exam is offered in English.
Cost of exam The cost of the Avaya 3312 exam is $125 USD.
Target Audience The Avaya 3312 is designed for small to medium-sized businesses that need a reliable and cost-effective phone system. It is ideal for businesses that need to manage multiple calls and have a need for advanced features such as voicemail, auto attendant, and call forwarding. The Avaya 3312 is also suitable for businesses that need to connect multiple locations or remote workers.
Average Salary in Market The average salary for someone with an Avaya 3312 certification is not easily determined, as it depends on a variety of factors such as experience, location, and the specific job role. However, according to PayScale, the average salary for someone with an Avaya certification is $71,000.
Testing Provider Avaya does not provide the 3312 exam for testing. The 3312 exam is a certification exam offered by Avaya and administered by Pearson VUE. To take the 3312 exam, you must register with Pearson VUE and pay the associated fee.
Recommended Experience The Avaya 3312 exam is designed for individuals who have at least two years of experience in Avaya Aura Communication Manager Administration and Maintenance. It is recommended that individuals have a working knowledge of Avaya Aura Communication Manager, Avaya Aura Session Manager, Avaya Aura System Manager, Avaya Aura Messaging, Avaya Aura Conferencing, Avaya Aura Contact Center, and Avaya Aura Application Enablement Services.
Prerequisite The Avaya 3312 exam requires that you have a minimum of two years of experience in the Avaya Aura Contact Center product suite. You must also have a working knowledge of the Avaya Aura Contact Center product suite, including its features, functions, and components. Additionally, you must have a basic understanding of networking and telephony concepts.
Retirement (If Applicable) The Avaya 3312 exam does not have an expected retirement date.
Certification Track (RoadMap): The Avaya 3312 certification track/roadmap is a series of exams that demonstrate an individual's knowledge and skills in Avaya's Unified Communications solutions. The track consists of three exams: Avaya Certified Implementation Specialist (ACIS) 3300, Avaya Certified Support Specialist (ACSS) 3300, and Avaya Certified Expert (ACE) 3300. The exams cover topics such as installation, configuration, troubleshooting, and maintenance of Avaya's Unified Communications solutions.
Official Information https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
See Expected Questions Avaya 3312 Expected Questions in Actual Exam
Take Self-Assessment Use Avaya 3312 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 3312 Exam Topics :

Section Weight Objectives
Administration  
  • Describe and implement the components of Access and Partition Management.
  • Explain the purpose of thresholds within displays and reports.
  • Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent.
  • Describe the difference between Call Presentation Class options.
  • Explain the functions of a skillset and how and where they are used.
  • Interpret graphical or tabular displays.
  • Describe how to create and link resources between the Avaya Aura® Media Server and the Contact Center Manager Administration.
  • Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator.
  • Describe the function of the Avaya Aura® Media Server.
  • Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data.
  • Explain the different functions of the Contact Center Management (CCM) component.
  • Explain the functions within the Configuration Component.
  • Explain the functions within the Avaya Agent Desktop and Agent Browser.
Scripting  
  • Describe the function of variables within the Service Creation Environment.
  • Explain the difference between the Service Creation Environment local view and Contact Center View.
  • Demonstrate knowledge of how to configure a Contact Router.
  • Demonstrate the ability to create and interpret Service Creation Environment scripts.
  • Demonstrate a knowledge Service Creation Environment intrinsics and expression.
  • Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures.
  • Demonstrate how to identifying blocks in Service Creation Environment for a flow application.