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ServiceNow CIS-SM Exam Topics, Blueprint and Syllabus

Certified Implementation Specialist - Service Mapping

Last Update December 22, 2024
Total Questions : 60

Our ServiceNow Certification CIS-SM exam questions and answers cover all the topics of the latest Certified Implementation Specialist - Service Mapping exam, See the topics listed below. We also provide ServiceNow CIS-SM exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of ServiceNow CIS-SM resources to help you understand the topics covered in the exam, such as ServiceNow Certification video tutorials, CIS-SM study guides, and CIS-SM practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.

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ServiceNow CIS-SM Exam Overview :

Exam Name Certified Implementation Specialist - Service Mapping
Exam Code CIS-SM
Actual Exam Duration The duration of the ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam is 90 minutes.
What exam is all about The ServiceNow Certified Implementation Specialist - Security Management (CIS-SM) exam is a certification exam designed to assess a candidate's knowledge and skills in implementing and managing the ServiceNow Security Management product. The exam covers topics such as security architecture, security policies, security operations, and security compliance.
Passing Score required The passing score required for the ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam is 70%.
Competency Level required The ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam requires a minimum of intermediate-level knowledge and experience with ServiceNow Service Mapping. Candidates should have a good understanding of the ServiceNow platform, including the ServiceNow Service Mapping application, and be able to configure and manage ServiceNow Service Mapping.
Questions Format The ServiceNow CIS-SM exam consists of multiple-choice and multiple-response questions.
Delivery of Exam The ServiceNow CIS-SM exam is a multiple-choice exam that consists of 60 questions. The exam is designed to assess the candidate's knowledge and skills related to ServiceNow's Certified Implementation Specialist - Service Mapping certification.
Language offered The ServiceNow CIS-SM exam is offered in English.
Cost of exam The cost of the ServiceNow CIS-SM exam is $200 USD.
Target Audience The target audience for ServiceNow CIS-SM is IT professionals, such as system administrators, network engineers, and security analysts, who are responsible for managing and maintaining the security of their organization's IT infrastructure. The certification is also beneficial for those who are looking to advance their career in IT security and gain a better understanding of ServiceNow's security management capabilities.
Average Salary in Market The average salary for a ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) is $90,000 per year.
Testing Provider The ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam is offered by ServiceNow and can be taken through their website.
Recommended Experience The ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam is designed for individuals who have experience in ServiceNow Service Mapping. It is recommended that candidates have at least six months of hands-on experience with ServiceNow Service Mapping, including the ability to configure, manage, and troubleshoot ServiceNow Service Mapping. Candidates should also have a basic understanding of ITIL processes and concepts.
Prerequisite The ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam requires that you have a minimum of six months of experience with ServiceNow Service Mapping. You should also have a good understanding of the ServiceNow platform, including the ServiceNow Service Mapping application.
Retirement (If Applicable) The expected retirement date of the ServiceNow CIS-SM exam is currently unknown.
Certification Track (RoadMap): The ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam is a certification track and roadmap designed to validate a professional's knowledge and skills in the ServiceNow Service Mapping product. The exam covers topics such as Service Mapping architecture, configuration, and troubleshooting. It also covers topics related to the ServiceNow platform, such as scripting, workflow, and integration. Passing the exam will demonstrate a professional's ability to design, configure, and troubleshoot Service Mapping solutions.
Official Information https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
See Expected Questions ServiceNow CIS-SM Expected Questions in Actual Exam
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ServiceNow CIS-SM Exam Topics :

Section Weight Objectives
1 Service Mapping Pattern Design 30%
  • Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
  • Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
  • Scripting (i.e. WMI, SSH, Regex, Command Line, SNMP)
  • Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
2 Service Mapping Configuration 20%
  • Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
  • Service Configuration (i.e. Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)
  • Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
3 Discovery Configuration 15%
  • Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
  • Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
  • Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
4 Event Management 10%
  • Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
  • Alerts (i.e. Task Templates, Alert Rules, CI Binding)
  • Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
5 Configuration Management Database 15%
  • CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
  • CMDB Identification and Reconciliation (i.e. Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)
6 Service Mapping Engagement Readiness 10%
  • Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
  • Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
  • Operationalizing IT (i.e. Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)