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Salesforce FSL-201 Exam Topics, Blueprint and Syllabus

Salesforce - Implementing Field Service Lightning

Last Update November 23, 2024
Total Questions : 105

Our Field Service Lightning program FSL-201 exam questions and answers cover all the topics of the latest Salesforce - Implementing Field Service Lightning exam, See the topics listed below. We also provide Salesforce FSL-201 exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Salesforce FSL-201 resources to help you understand the topics covered in the exam, such as Field Service Lightning program video tutorials, FSL-201 study guides, and FSL-201 practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.

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Salesforce FSL-201 Exam Overview :

Exam Name Salesforce - Implementing Field Service Lightning
Exam Code FSL-201
Actual Exam Duration The duration of the Salesforce FSL-201 exam is 105 minutes.
What exam is all about Salesforce FSL-201 is an exam that tests the knowledge and skills of individuals in the field of Salesforce Field Service Lightning. This exam is designed for professionals who are responsible for implementing and managing Field Service Lightning solutions for their organizations. The exam covers topics such as managing work orders, scheduling and dispatching resources, managing inventory and assets, and analyzing data to improve service performance. Successful completion of the FSL-201 exam demonstrates that an individual has the knowledge and skills required to effectively implement and manage Field Service Lightning solutions in their organization.
Passing Score required The passing score required in Salesforce FSL-201 exam is 65%.
Competency Level required Based on my research, the Salesforce FSL-201 exam is designed for individuals who have a strong understanding of Salesforce Field Service Lightning and its related features. Candidates should have experience in configuring and customizing Field Service Lightning, as well as knowledge of Salesforce administration and data management. Additionally, candidates should have experience in working with mobile devices and have a basic understanding of the Internet of Things (IoT). Overall, the competency level required for the Salesforce FSL-201 exam is considered to be intermediate to advanced.
Questions Format Salesforce FSL-201 exam consists of multiple-choice questions.
Delivery of Exam Salesforce FSL-201 exam is an online proctored exam that can be taken from anywhere with a stable internet connection. The exam consists of 60 multiple-choice questions that need to be completed within 105 minutes. The exam is designed to test the candidate's knowledge and skills in Salesforce Field Service Lightning (FSL) and its related features and functionalities. The exam is available in English, Japanese, and Spanish languages.
Language offered Salesforce FSL-201 exam is offered in English language only.
Cost of exam exam. However, interested individuals can visit the official Salesforce website or contact their customer support for more information on pricing and exam registration.
Target Audience The target audience for Salesforce FSL-201 is professionals who are responsible for managing field service operations in their organizations. This includes field service managers, dispatchers, technicians, and other personnel involved in delivering field service solutions. The course is designed to provide these professionals with the knowledge and skills needed to effectively use Salesforce Field Service Lightning to manage their field service operations. Additionally, the course is suitable for Salesforce administrators and developers who are responsible for configuring and customizing the Field Service Lightning platform.
Average Salary in Market The average salary for a Salesforce Field Service Lightning (FSL) certified professional is around $95,000 per year in the United States. However, the salary may vary depending on factors such as location, experience, and job role.
Testing Provider You can visit the official Salesforce website to register for the exam or contact a Salesforce training provider for more information.
Recommended Experience I can provide you with the recommended experience for Salesforce FSL-201 exam. Salesforce recommends the following experience for the FSL-201 exam: 1. Experience with Salesforce Service Cloud and Field Service Lightning 2. Knowledge of Salesforce data model and object relationships 3. Understanding of Salesforce security and sharing model 4. Familiarity with Salesforce automation tools such as workflows, process builder, and flows 5. Knowledge of Salesforce mobile app and its capabilities 6. Understanding of Salesforce reporting and dashboard features 7. Experience with managing and scheduling field service resources 8. Knowledge of field service operations and best practices 9. Familiarity with Salesforce Lightning Experience and its features 10. Understanding of Salesforce integrations with other systems and applications. It is important to note that these are only recommended experiences, and not mandatory requirements. However, having these experiences can help you prepare for the FSL-201 exam and increase your chances of passing it.
Prerequisite According to the Salesforce website, the prerequisites for the Salesforce FSL-201 exam are: 1. Salesforce Administrator Certification 2. Field Service Lightning Consultant Certification (recommended) 3. Experience with Salesforce Field Service Lightning It is recommended that candidates have at least six months of experience working with Salesforce Field Service Lightning before taking the exam.
Retirement (If Applicable) you can check the Salesforce website or contact their support team for more information.
Certification Track (RoadMap): The Salesforce FSL-201 exam is part of the Field Service Lightning certification track. This certification track is designed for professionals who want to demonstrate their expertise in using Salesforce's Field Service Lightning platform to manage field service operations. The certification track consists of two exams: 1. Salesforce Certified Field Service Lightning Consultant (FSL-201) 2. Salesforce Certified Field Service Lightning Developer (FSL-401) The FSL-201 exam focuses on the consultant role and covers topics such as service territories, scheduling and dispatching, work orders, mobile app customization, and analytics. The FSL-401 exam focuses on the developer role and covers topics such as Apex programming, Lightning components, and integration with other systems. To become certified in Field Service Lightning, candidates must pass both exams. The certification is valid for two years and requires candidates to maintain their certification by completing maintenance modules and passing maintenance exams.
Official Information https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
See Expected Questions Salesforce FSL-201 Expected Questions in Actual Exam
Take Self-Assessment Use Salesforce FSL-201 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Salesforce FSL-201 Exam Topics :

Section Weight Objectives
Course Orientation  
  • Course Introduction
  • Certification Overview
  • Field Service Definitions and Video
AW Computing Overview  
  • Explain the Business Reason Why AW Computing Has Purchased FSL
  • Describe the Framework for a Field Service Project Team
  • Reference Your Action Items for the Course
FSL Overview  
  • Identify Field Service Management Challenges and Determine How Field Service Can Overcome Those Challenges and Meet KPIs
  • Describe What Connected Field Service Looks Like
  • Complete Prerequisite Exercises
  • Explain the Main Components, Capabilities, and Data Model of FSL
FSL Initial Configuration  
  • Identify the Features Within the Field Service Settings Tab
  • Identify the Permission Sets We Assign to Each License, the Profiles and Permission Sets We Assign to Our Users, and Why We Do This
  • Describe Geocoding and Data Integration Rules Within Field Service
  • Complete Prerequisite Exercises
Plan for FSL  
  • Ask the Essential Questions Before Setting up Field Service
FSL Main Elements  
  • Set up All Field Service Main Elements
  • Define Operating Hours
  • Explain Service Territories
  • Recognize the Importance of Required Skills
  • Discuss How Work Orders Behave and Interact with Other Objects
  • Explain the Service Resources Data Flow
  • Describe the Field Service Location and Product Data Flow
FSL Scheduling and Policies  
  • Complete All Exercises Related to Field Service Scheduling and Policies
  • Identify Work Rules and Service Objectives
  • Identify Scheduling Policies Included in Field Service
  • Define the Difference Between the Service Appointment and Work Order
FSL Contractors  
  • Complete All Exercises Related to Contractors
  • Explain Capacity with Contractors and How to Give Contractors First Preference
  • Describe the Service Appointment Lifecycle and Related Status Transitions
Dispatcher Console  
  • Complete All Exercises Related to the Dispatcher Console
  • Explore the Capabilities of the Dispatcher Console
  • Book and Manage Service Appointments
  • Track and Monitor Service Resources
  • Describe the Schedule Optimization Model
Mobile Field Technicians  
  • Explain the Business Flow of a Case to Work Order to Service Appointment
  • Identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin)
  • Describe How Field Technicians Manage Their Service Appointments Using the Field Service Mobile App
  • Complete Reporting and Mobile Exercises
Review and Resources  
  • Test Your Knowledge with Field Service Review Questions
  • Access Field Service Resources