ITIL Practitioner Certification - IT Service Management
Last Update September 18, 2024
Total Questions : 40
Our ITIL Practitioner Level ITIL-Practitioner exam questions and answers cover all the topics of the latest ITIL Practitioner Certification - IT Service Management exam, See the topics listed below. We also provide ITIL ITIL-Practitioner exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of ITIL ITIL-Practitioner resources to help you understand the topics covered in the exam, such as ITIL Practitioner Level video tutorials, ITIL-Practitioner study guides, and ITIL-Practitioner practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
| Exam Name | ITIL Practitioner Certification - IT Service Management |
| Exam Code | ITIL-Practitioner |
| Actual Exam Duration | The ITIL Practitioner exam is a 135-minute. |
| Expected no. of Questions in Actual Exam | 40 |
| What exam is all about | The ITIL Practitioner exam is a certification exam that tests a candidate's knowledge and understanding of the ITIL framework and how to apply it in real-world scenarios. The exam is designed to assess a candidate's ability to apply the ITIL best practices to improve the quality of IT service management within an organization. The exam consists of 40 multiple-choice questions and must be completed within 90 minutes. |
| Passing Score required | The passing score required for the ITIL-Practitioner exam is 28. |
| Competency Level required | The ITIL Practitioner exam is designed to assess the knowledge and understanding of the ITIL framework and how it can be used to improve IT service management. The exam is based on the ITIL Practitioner syllabus and requires a minimum of two years of experience in IT service management. The exam is divided into two parts: the Foundation and the Practitioner. The Foundation part is designed to test the candidate's knowledge of the ITIL framework and its core concepts. The Practitioner part is designed to assess the candidate's ability to apply the ITIL framework to real-world scenarios. To pass the ITIL Practitioner exam, candidates must demonstrate a comprehensive understanding of the ITIL framework and its core concepts, as well as the ability to apply the framework to real-world scenarios. |
| Questions Format | The ITIL Practitioner exam consists of 40 multiple-choice questions. The questions are based on the ITIL best practices and are designed to assess the candidate's ability to apply the ITIL framework to real-life scenarios. |
| Delivery of Exam | The ITIL Practitioner exam is delivered in a multiple-choice format. The exam consists of 40 multiple-choice questions and has a time limit of 90 minutes. |
| Language offered | The ITIL-Practitioner Exam is offered in English, French, German, Japanese and Latin American Spanish. |
| Cost of exam | The cost of the ITIL ITIL-Practitioner exam varies depending on the provider. Generally, the cost of the exam is around $200 USD. |
| Target Audience | The ITIL Practitioner certification is designed for IT professionals who are looking to gain a deeper understanding of the ITIL framework and how to apply it in their organization. This certification is ideal for IT professionals who are responsible for the implementation and management of IT services, as well as those who are looking to gain a better understanding of the ITIL framework and how to use it to improve their organization’s IT service delivery. |
| Average Salary in Market | The average salary for an ITIL-Practitioner certified professional is around $80,000 per year. However, salaries can vary depending on experience, location, and other factors. |
| Testing Provider | The ITIL ITIL-Practitioner exam is provided by PeopleCert, an independent certification body. PeopleCert is the only provider of the ITIL ITIL-Practitioner exam and is responsible for the development, delivery, and management of the exam. |
| Recommended Experience | The ITIL Practitioner exam is designed for individuals who have already achieved the ITIL Foundation certification and have at least two years of practical experience in a service management role. It is recommended that candidates have a minimum of three to five years of experience in IT service management before attempting the ITIL Practitioner exam. |
| Prerequisite | Please ensure that before you book an exam where a prerequisite is required, that you hold verified proof of completion of that prerequisite (i.e. certificate, or letter from AXELOS or former Examination Institute confirming you hold a current certification). Your examination results will be withheld until the correct prerequisite is provided to PeopleCert. If you are unable to provide the required prerequisite, then you will need to successfully complete the prerequisite before the higher-level exam result is released. |
| Retirement (If Applicable) | The ITIL ITIL-Practitioner exam does not have an expiration date. It is valid for life. |
| Certification Track (RoadMap): | The ITIL Practitioner certification is the second level of the ITIL certification track. It is designed to provide practitioners with the knowledge and skills to apply the ITIL framework in their organization. The ITIL Practitioner exam is a multiple-choice exam that tests the candidate’s understanding of the ITIL framework and their ability to apply it in a practical setting. The exam consists of 40 multiple-choice questions and must be completed within 90 minutes. |
| Official Information | https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level |
| Take Self-Assessment | Use ITIL ITIL-Practitioner Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| Objective 1: | 1.1 Apply the concept of ‘adopt and adapt’when using ITIL guidance in a given context (1.1) 1.2 Analyze the importance of each element of a service when planning and implementing service improvements(1.2) |
|
| Objective 2: | 2.1 Apply the ITSM guiding principles in a given context when planning and implementing service improvements (Ch.2) | |
| Objective 3: | 3.1 Describe the purpose and main outputs of each step of the CSI Approach (3.1.1, 3.2.1-6) 3.2 Use the CSI Approach tools and techniques successfully in a given specific context (3.1-2) 3.3 Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method (Ch.3) |
|
| Objective 4: | 4.1 Define critical success factors (CSFs) using a relevant hierarchical approach (4.2-3) 4.2 Determine key performance indicators (KPIs) to underpin a critical success factor (4.2) 4.3 Analyze CSFs and KPIs in a given context to ensure that they are balanced between the four categories (4.4) 4.4 Define a current state assessment in a given context (4.5) 4.5 Design a report in a given context (4.6-4.6.1) 4.6 Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.4, 3.2, Ch.2) |
|
| Objective 5: | 5.1 Explain the nature, value, importance and benefits of good communication (5.1, 5.1.3) 5.2 Explain communication principles (5.2) 5.3 Explain the purpose and value of communication tools and techniques (7.3, 5.3) 5.4 Use relevant communication tools and techniques to support improvement in a givencontext (7.3,7.4, 5.3) 5.5 Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/orthe guiding principles (Ch.5, 3.2, Ch.2) |
|
| Objective 6: | 6.1 Explain the role and impact of OCM in successful improvement (6.1, 6.4, 6.6) 6.2 Describe the purpose and value of OCM activities (6.6) 6.3 Use relevant OCM tools and techniques to support improvement in a given context (7.4, 6.6) 6.4 Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.6, 3.2, Ch.2) |
TESTED 19 Sep 2024
