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Genesys GE0-807 Exam Topics, Blueprint and Syllabus

System Consultant, Genesys SIP SERVER (GCP8 - SIP)

Last Update November 23, 2024
Total Questions : 80

Our GCP8 GE0-807 exam questions and answers cover all the topics of the latest System Consultant, Genesys SIP SERVER (GCP8 - SIP) exam, See the topics listed below. We also provide Genesys GE0-807 exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Genesys GE0-807 resources to help you understand the topics covered in the exam, such as GCP8 video tutorials, GE0-807 study guides, and GE0-807 practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.

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Genesys GE0-807 Exam Overview :

Exam Name System Consultant, Genesys SIP SERVER (GCP8 - SIP)
Exam Code GE0-807
Actual Exam Duration The duration of the Genesys GE0-807 exam is 100 minutes.
Expected no. of Questions in Actual Exam 80
What exam is all about The Genesys GE0-807 exam is an assessment of a candidate's knowledge and skills related to the Genesys 8 platform. It covers topics such as installation, configuration, administration, and troubleshooting of the Genesys 8 platform.
Passing Score required The passing score for the Genesys GE0-807 exam is 70%.
Competency Level required The Genesys GE0-807 exam is an intermediate-level certification exam. It is designed to test the knowledge and skills of individuals who have a basic understanding of Genesys solutions and technologies. To pass the exam, candidates must demonstrate a comprehensive understanding of the topics covered in the exam, including Genesys architecture, components, and features; installation and configuration; and troubleshooting and maintenance.
Questions Format The Genesys GE0-807 exam consists of multiple-choice questions.
Delivery of Exam The Genesys GE0-807 exam is delivered in a multiple-choice format.
Language offered The Genesys GE0-807 exam is offered in English.
Cost of exam The cost of the Genesys GE0-807 exam is $200 USD.
Target Audience The target audience for the Genesys GE0-807 exam is IT professionals who are looking to become certified in Genesys 8.x Certified Professional. This certification is designed for individuals who have experience in designing, deploying, and managing Genesys 8.x solutions.
Average Salary in Market The average salary for a Genesys Certified Professional is around $85,000 per year. However, this can vary depending on factors such as location, experience, and job role.
Testing Provider You can search for authorized Genesys training partners or contact Genesys directly to inquire about exam availability and testing options.
Recommended Experience

The Genesys GE0-807 exam is designed for professionals who have experience in the Genesys PureConnect platform. The recommended experience for this exam includes:

  1. At least six months of experience working with the Genesys PureConnect platform.
  2. Knowledge of the PureConnect architecture, including the components and their functions.
  3. Experience with configuring and managing PureConnect applications, such as routing, reporting, and IVR.
  4. Familiarity with the PureConnect scripting language and the ability to create and modify scripts.
  5. Understanding of the PureConnect database schema and the ability to create and modify database objects.
  6. Knowledge of the PureConnect security model and the ability to configure user accounts and permissions.
  7. Familiarity with the PureConnect integration options, such as web services and APIs.
  8. Understanding of the PureConnect troubleshooting process and the ability to diagnose and resolve issues.

By having the recommended experience, you will be better prepared to pass the Genesys GE0-807 exam and demonstrate your expertise in the Genesys PureConnect platform.

Prerequisite It is recommended that candidates have a basic understanding of contact center operations, customer experience, and Genesys solutions before taking the exam. It is also recommended that candidates have experience with Genesys PureConnect or PureEngage solutions. It is best to check with Genesys or their authorized training partners for the latest information on exam prerequisites.
Retirement (If Applicable) You can check the official website of Genesys or contact their customer support team for more information.
Certification Track (RoadMap): The Genesys GE0-807 exam is part of the Genesys Certified Professional Program, which offers a range of certifications for individuals who work with Genesys products and solutions. The GE0-807 exam is specifically designed for individuals who want to become certified in Genesys Voice Platform 8.5 Implementation. The certification track for this exam may include the following steps: 1. Attend the Genesys Voice Platform 8.5 Implementation course 2. Gain hands-on experience with Genesys Voice Platform 8.5 3. Study and prepare for the GE0-807 exam 4. Pass the GE0-807 exam to become certified in Genesys Voice Platform 8.5 Implementation The certification roadmap may also include other courses and exams, depending on the individual's career goals and the specific Genesys products and solutions they work with. It's important to check the latest certification roadmap and requirements on the Genesys website for accurate and up-to-date information.
Official Information https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
Take Self-Assessment Use Genesys GE0-807 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Genesys GE0-807 Exam Topics :

Section Weight Objectives
1. SIP Server Product Overview / General Architecture  
  • Overview of IP Technology and SIP
  • Describe VoIP protocols (signaling protocols and media protocols)
  • Describe the main components of a VoIP network as they relate to SIP
  • Describe gateways, soft switches, application servers, and SIP endpoints and describe their role in a voice interaction flow
  • Describe the basics of the SIP protocol and SDP
  • Describe Overview of Genesys IP Products and the role of the Genesys SIP Server
  • Overview of Genesys SIP Solution Components
  • Determine when to use Network SIP Server (primarily for Policy Based Load Distribution)
2. Designing A SIP Server Solution  
  • Describe the key features and benefits of the Genesys SIP Server
  • Inbound/Outbound Calls
  • Associate an ACD Queue with a Routing Point
  • No Answer Supervision
  • Endpoint Service Monitoring
  • Call Treatments
  • Call Transfer and Conference
  • Regular and Emergency Call Recording
  • Call Supervision
  • Remote Supervision (including support for Multi-Site Supervision)
  • Music and Announcements
  • Personal Greeting (including Whisper)
  • Preview Interactions
  • Presence Subscription
  • Instant Messaging
  • Remote Server Registration
  • Class of Service (including Trunk capacity configuration)
  • Mapping SIP Headers and SDP Messages (including support for Blocking SIP headers, OPTIONS messages
  • Describe SIP Server Deployment modes:
  • SIP Stand Alone
  • Integrated with a third party softswitch
  • Open standard SIP architecture
  • Describe SIP Deployment Considerations
  • Overall deployment components
  • Licensing
  • Software and hardware requirements
  • Explain Interoperability Conditions
  • HA & Scalability Considerations
  • Sizing
  • SIP Server Scaling and Performance
  • QoS
  • Describe SIP Server Integrations
  • Genesys Voice Platform Integration
  • Outbound Integration
  • Softswitch Integration
  • Video
  • Asterisk Voice Mail Integration
3. Deployment  
  • OS Support
  • SIP Server Installation
  • Run Setup Program for SIP Server Installation
  • Start SIP Server
  • Verify SIP Server has started
  • Deploying A Network SIP Server
  • Create new Network SIP Server
  • Configure Routing Point for Network SIP Server
  • Network SIP Server Installation
  • Run Setup Program for Network SIP Server Installation
  • SIP Server as a T-Server
  • SIP Server Configuration
  • Set Permissions
  • Connect SIP Server to Router(s)
  • How to deploy SIP Server
  • Configure SIP endpoints
  • Configure SIP Server Connections
  • Create DNs
  • Create Agents (Logins, Groups, Assign Logins)
  • Configure New Application
  • High Availability Configuration
  • Microsoft NLB configuration and scripting
  • Unix virtual IP configuration and scripting
  • Mapping SIP Headers
  • Authenticating INVITES
  • SIP to T-Lib mapping and T-Lib to SIP Mapping
  • Configuring Call Transfers
  • Call Transfers
  • 1PCC and 3PCC call transfer
  • Configuring Conference Calls
  • Multipoint Conferencing Unit (MCU)
  • 1PCC and 2PCC conference calls
  • Push video
  • Configuring Dialing Services
  • Configuring Auto-Agent
  • Configuring Multi-Site Call Type Tracking
4. Deploying Media Server  
  • Genesys Media Server Features
  • Music and Video on Hold
  • Music in Queue
  • DN Types
  • Genesys Media Server Deployment
  • Configuring Genesys Media Server Applications
  • Overview of Supported Codecs
  • Call Treatments
  • Call Transfer
  • Call Conference
  • Call Supervision
  • Call Recording
  • Personal Greetings
  • Overview of Stream Manager
5. Using SIP 8  
  • Using A SIP Softphone
  • Registering a softphone in SIP
  • Agent Configuration
  • Associating an ACD Queue with a Routing Point
  • Performing Call Transfers
  • Describe what gcti DNs are used for
  • Describe how Emulated Agents are used
  • Describe how and when to configure Business Call Parameters
  • Describe how to configure After Work Calls
  • Describe when SIP classifies call categories
  • Class of Service
6. Monitoring SIP Server 8 Deployment  
  • Call Supervision
  • Session monitoring
  • Call Supervision modes
  • Remote Supervision
  • Multi-site Supervision
  • Recording Configuration
  • Recording DN
  • Emergency recording
  • Trunk site and agent side recording
  • Monitoring SIP Messages
  • Monitor call flow diagrams with SIP messages and TLib messages
  • Reading SIP Logs
  • Using SIP Log Visualizer
  • Reading SIP Log File
  • Maintaining Configuration