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Genesys GCP-GC-ADM Exam Topics, Blueprint and Syllabus

Genesys Cloud Certified Professional - Contact Center Administration

Last Update December 26, 2024
Total Questions : 60

Our GCP-GC GCP-GC-ADM exam questions and answers cover all the topics of the latest Genesys Cloud Certified Professional - Contact Center Administration exam, See the topics listed below. We also provide Genesys GCP-GC-ADM exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Genesys GCP-GC-ADM resources to help you understand the topics covered in the exam, such as GCP-GC video tutorials, GCP-GC-ADM study guides, and GCP-GC-ADM practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.

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Genesys GCP-GC-ADM Exam Overview :

Exam Name Genesys Cloud Certified Professional - Contact Center Administration
Exam Code GCP-GC-ADM
Actual Exam Duration The duration of the Genesys GCP-GC-ADM exam is 90 minutes.
What exam is all about The Genesys GCP-GC-ADM exam is a certification exam that tests a candidate's knowledge and skills in the areas of Genesys Cloud Platform (GCP) administration, Genesys Cloud Connector (GCC) administration, and Genesys Administrator (ADM) administration. The exam covers topics such as installation, configuration, and troubleshooting of GCP, GCC, and ADM components.
Passing Score required The passing score required for the Genesys GCP-GC-ADM exam is 70%.
Competency Level required The Genesys GCP-GC-ADM exam requires a minimum competency level of Intermediate.
Questions Format The Genesys GCP-GC-ADM exam consists of multiple-choice questions.
Delivery of Exam The Genesys GCP-GC-ADM exam is delivered in a multiple-choice format.
Language offered The Genesys GCP-GC-ADM Exam is offered in English.
Cost of exam The cost of the Genesys GCP-GC-ADM exam is $150 USD.
Target Audience The target audience for the Genesys GCP-GC-ADM certification is IT professionals who are responsible for the installation, configuration, and maintenance of Genesys Contact Center solutions. This certification is ideal for those who have experience in the installation, configuration, and maintenance of Genesys Contact Center solutions and want to demonstrate their expertise in the field.
Average Salary in Market The average salary for a Genesys GCP-GC-ADM certified professional is around $90,000 per year.
Testing Provider The Genesys Certified Professional - Genesys Certified Administrator (GCP-GC-ADM) exam is offered by Genesys, a global leader in customer experience and contact center solutions. The exam is available through Pearson VUE, an authorized testing center.
Recommended Experience The recommended experience for the Genesys GCP-GC-ADM exam is at least two years of experience in the Genesys Contact Center platform, including experience with Genesys Configuration Manager, Genesys Administrator, and Genesys Designer. Candidates should also have a working knowledge of the Genesys architecture, as well as experience with the Genesys Voice Platform.
Prerequisite The Prerequisite for Genesys GCP-GC-ADM exam is to have a minimum of two years of experience in Genesys Contact Center solutions. Candidates should also have a good understanding of Genesys architecture, components, and features.
Retirement (If Applicable) The expected retirement date of the Genesys GCP-GC-ADM exam is currently unknown.
Certification Track (RoadMap): The Genesys GCP-GC-ADM certification track/roadmap is a series of exams that are designed to help professionals demonstrate their knowledge and skills in the Genesys Contact Center Platform. The exams cover topics such as architecture, installation, configuration, administration, and troubleshooting. The certification track consists of three exams: GCP-GC-ADM-I, GCP-GC-ADM-II, and GCP-GC-ADM-III. Successful completion of all three exams is required to earn the Genesys Certified Professional – Genesys Contact Center Platform Administrator certification.
Official Information https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin
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Genesys GCP-GC-ADM Exam Topics :

Section Weight Objectives
Genesys Cloud Collaborate  
  • Basic overview of the Genesys Cloud Platform and Administration
  • Overview of Genesys Cloud Collaborate
  • List the features of Genesys Cloud Contact Center
  • List the three levels of Contact Center licensing
Configure Automatic Call Distribution to optimize customer service  
  • Describe ACD processing
  • Explain interaction flow and queue design
  • Evaluation and routing combination
  • Configure agent utilization
  • Configure ACD Skills and Language Skills
  • Configure wrap-up codes
  • Configure After Call Work
  • Activate and deactivate agents on queues
  • Test ACD call routing
  • Configure ACD email in Admin settings
  • Test ACD email routing
  • Describe ACD Messages
Purpose and capabilities of Genesys Cloud Architect  
  • Features of Genesys Cloud Architect
  • Describe the options for Inbound
  • Describe how to create and edit System and User Prompts
Genesys Cloud Data Actions Integration  
  • Describe the function and purpose of the Genesys Cloud data actions Integration
Scripting in a Genesys Cloud contact center  
  • Describe Scripts and basic script functionality
Genesys Cloud Outbound Dialing  
  • Describe the Outbound Dialing modes
  • Explain the use of Contact Lists
  • Configure and test an Outbound Power Dialing campaign
Use of Reports and Dynamic Views  
  • List the main types of reports and describe their use
  • List the main Dynamic Views and describe their use
  • Configure and run an Interaction Details report
Quality Management in a Genesys Cloud contact center  
  • Quality Policies Overview
  • Describe how to enable call recording on a Trunk
  • Create a recording policy
  • Create and publish an Evaluation form
  • Quality Evaluator and Quality Administrator dashboards
Workforce Management in a Genesys Cloud contact center  
  • Workforce Management Overview
  • Working with Schedules
  • Benefits of scheduling agents
  • Create a manual schedule