Genesys Cloud Certified Professional - Contact Center Administration
Last Update November 9, 2024
Total Questions : 60
Our GCP-GC GCP-GC-ADM exam questions and answers cover all the topics of the latest Genesys Cloud Certified Professional - Contact Center Administration exam, See the topics listed below. We also provide Genesys GCP-GC-ADM exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Genesys GCP-GC-ADM resources to help you understand the topics covered in the exam, such as GCP-GC video tutorials, GCP-GC-ADM study guides, and GCP-GC-ADM practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
Exam Name | Genesys Cloud Certified Professional - Contact Center Administration |
Exam Code | GCP-GC-ADM |
Actual Exam Duration | The duration of the Genesys GCP-GC-ADM exam is 90 minutes. |
What exam is all about | The Genesys GCP-GC-ADM exam is a certification exam that tests a candidate's knowledge and skills in the areas of Genesys Cloud Platform (GCP) administration, Genesys Cloud Connector (GCC) administration, and Genesys Administrator (ADM) administration. The exam covers topics such as installation, configuration, and troubleshooting of GCP, GCC, and ADM components. |
Passing Score required | The passing score required for the Genesys GCP-GC-ADM exam is 70%. |
Competency Level required | The Genesys GCP-GC-ADM exam requires a minimum competency level of Intermediate. |
Questions Format | The Genesys GCP-GC-ADM exam consists of multiple-choice questions. |
Delivery of Exam | The Genesys GCP-GC-ADM exam is delivered in a multiple-choice format. |
Language offered | The Genesys GCP-GC-ADM Exam is offered in English. |
Cost of exam | The cost of the Genesys GCP-GC-ADM exam is $150 USD. |
Target Audience | The target audience for the Genesys GCP-GC-ADM certification is IT professionals who are responsible for the installation, configuration, and maintenance of Genesys Contact Center solutions. This certification is ideal for those who have experience in the installation, configuration, and maintenance of Genesys Contact Center solutions and want to demonstrate their expertise in the field. |
Average Salary in Market | The average salary for a Genesys GCP-GC-ADM certified professional is around $90,000 per year. |
Testing Provider | The Genesys Certified Professional - Genesys Certified Administrator (GCP-GC-ADM) exam is offered by Genesys, a global leader in customer experience and contact center solutions. The exam is available through Pearson VUE, an authorized testing center. |
Recommended Experience | The recommended experience for the Genesys GCP-GC-ADM exam is at least two years of experience in the Genesys Contact Center platform, including experience with Genesys Configuration Manager, Genesys Administrator, and Genesys Designer. Candidates should also have a working knowledge of the Genesys architecture, as well as experience with the Genesys Voice Platform. |
Prerequisite | The Prerequisite for Genesys GCP-GC-ADM exam is to have a minimum of two years of experience in Genesys Contact Center solutions. Candidates should also have a good understanding of Genesys architecture, components, and features. |
Retirement (If Applicable) | The expected retirement date of the Genesys GCP-GC-ADM exam is currently unknown. |
Certification Track (RoadMap): | The Genesys GCP-GC-ADM certification track/roadmap is a series of exams that are designed to help professionals demonstrate their knowledge and skills in the Genesys Contact Center Platform. The exams cover topics such as architecture, installation, configuration, administration, and troubleshooting. The certification track consists of three exams: GCP-GC-ADM-I, GCP-GC-ADM-II, and GCP-GC-ADM-III. Successful completion of all three exams is required to earn the Genesys Certified Professional – Genesys Contact Center Platform Administrator certification. |
Official Information | https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin |
Take Self-Assessment | Use Genesys GCP-GC-ADM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
Section | Weight | Objectives |
---|---|---|
Genesys Cloud Collaborate |
|
|
Configure Automatic Call Distribution to optimize customer service |
|
|
Purpose and capabilities of Genesys Cloud Architect |
|
|
Genesys Cloud Data Actions Integration |
|
|
Scripting in a Genesys Cloud contact center |
|
|
Genesys Cloud Outbound Dialing |
|
|
Use of Reports and Dynamic Views |
|
|
Quality Management in a Genesys Cloud contact center |
|
|
Workforce Management in a Genesys Cloud contact center |
|