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Microsoft Certified: Customer Data Platform Specialty Microsoft Dynamics 365 Customer Insights (Data) Specialist

Microsoft Dynamics 365 Customer Insights (Data) Specialist

Last Update Feb 18, 2025
Total Questions : 118

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Questions 2

You have the contributor security role.

Your company has Microsoft Dynamics 365 Customer Insights set up as the Customer Data Platform solution. You transferred the management of the platform to a contractor.

The contractor must manage the existing connections without having administrator access.

Which two characteristics apply when using a connection for exports? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point

Options:

A.  

If the contractor is selected in the Choose who can use this connection screen, they will be able to use the connection

B.  

If the contractor is given permission to use the connection, they will be able to view or edit the connection.

C.  

If the contractor's permission level changes, they will have their exports removed.

D.  

Users can manage every export that use connections shared with them.

Discussion 0
Questions 3

You are a Customer Data Platform Specialist. You completed unification and are looking to create relevant segments for your business. You want to identify insights on fields that overlap between segments.

Which statement is correct about using segment overlap?

Options:

A.  

Audience insights will recommend which fields may be the most insightful to use for segment overlap analysis.

B.  

You can select up to three fields to analyze for overlap analysis when you create a new segment overlap.

C.  

Audience insights will automatically select the fields for overlap analysis when you create a new segment overlap.

D.  

You can select one or more fields to analyze for overlap analysis when you create a new segment overlap.

Discussion 0
Questions 4

Your company has recently implemented Microsoft Dynamics 365 Customer Insights to target customers based on household size and income. The company's Marketing team plans to create different segments for customers Irving in Canada based on household size and income.

Customer profiles are currently missing this information, and the marketing team requests this data be added to Dynamics 365 Customer Insights for as many customers as possible in Canada.

You need to ensure that as many customer profiles as possible are inched with household and income size details.

What type of enrichment should you use to bring in data to satisfy the requirement?

Options:

A.  

Demographics from Experian

B.  

Location from HERE Technologies

C.  

Identity from LiveRamp

D.  

SFTP custom import

Discussion 0
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Questions 5

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing Microsoft Dynamics 365 Customer Insights as your company's Customer Data Platform.

The initial dataset tables contain contacts from Dynamics 365 Sales, eCommerce customers, and service management platform incidents.

In your first unification run, you set Dynamics 365 as the primary table but only see eCommerce profiles that were able to be matched with Dynamics 365 contacts.

You need to ensure that unmatched eCommerce customers are also added as a profile in Dynamics 365 Customer Insights.

Solution: Configure the eCommerce table above the Dynamics 365 table in the Source Fields step.

Does this meet the goal?

Options:

A.  

Yes

B.  

No

Discussion 0

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