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Cisco Specialist Deploying Cisco Unified Contact Center Express

Deploying Cisco Unified Contact Center Express

Last Update Apr 1, 2025
Total Questions : 90

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Questions 2

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?

Options:

A.  

Cisco Unified Contact Center Express Editor

B.  

Reactive Debugging

C.  

Accept Step

D.  

Proactive Debugging

Discussion 0
Questions 3

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco

Unified CCX deployment configuration? (Choose three.)

Options:

A.  

number of silent-monitoring and remote-monitoring sessions

B.  

bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

C.  

number of historical reporting sessions

D.  

bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

E.  

number of ASR and TTS ports

F.  

bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

Discussion 0
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Questions 4

Which three tasks can an agent perform using email? (Choose three.)

Options:

A.  

save the response as a draft

B.  

send the response to the supervisor for review

C.  

transfer the email to another CSQ

D.  

transfer the email to another agent

E.  

mark the email as urgent

F.  

mark the email as junk

Discussion 0
Questions 5

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

Options:

A.  

Historical Reports Data Store

B.  

Historical Reporting Client

C.  

Cisco Unified Intelligence Center

D.  

Cisco Supervisor Desktop

Discussion 0

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