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ACSS - 7492 Avaya Aura® Call Center Elite Support Exam

Avaya Aura® Call Center Elite Support Exam

Last Update Nov 22, 2024
Total Questions : 83

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Questions 2

What would trigger a vector event error?

Options:

A.  

When vector processing reaches the maximum 1000 steps allowed

B.  

When vector processing reaches the- maximum 100 steps allowed

C.  

Misdirected calls

D.  

Call Denial

Discussion 0
Questions 3

In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

Options:

A.  

UUI Treatment

B.  

Supplementary Service Protocol

C.  

BSR Available Agent strategy

D.  

BSR Application

Discussion 0
Questions 4

A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.

Which requirement do they need to configure to install the server software?

Options:

A.  

Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1

B.  

Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS

C.  

Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS

D.  

IIS only

Discussion 0
Questions 5

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

Options:

A.  

Reserve Agents

B.  

Weighted Advance Time

C.  

Dynamic Queue Position

D.  

Greatest Need

Discussion 0
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