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ACIS - 7392 Avaya Aura Call Center Elite Implementation Exam

Avaya Aura Call Center Elite Implementation Exam

Last Update Dec 22, 2024
Total Questions : 63

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Questions 2

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

Options:

A.  

Agents should log in manually to each split.

B.  

Agents could be logged in to 20 splits maximum.

C.  

Splits could be measured by Basic Call Management System (BCMS).

D.  

After an ACD-call, an agent will automatically change its state to AUX.

Discussion 0
Questions 3

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.

Which command would you use to do this?

Options:

A.  

List trace trunk

B.  

Monitor bcms hunt group

C.  

List trace vdn

D.  

Monitor bcms trunk

Discussion 0
Questions 4

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Options:

A.  

It is possible to use Vector Directory Number (VDN) skill preferences.

B.  

Call Management System (CMS) or IQ must be used as the reporting tool.

C.  

It includes Export Agent Selection (EAS) and Business Advocate (BA).

D.  

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E.  

SLM can be used as an agent-based call distribution type.

Discussion 0
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Questions 5

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

Options:

A.  

Use the display events command in the Communication Manager.

B.  

Use the lint history command in the Communication Manager.

C.  

Use the System Maintenance > Reports > Error Log Report in the Call Management System.

D.  

Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

Discussion 0
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