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ACIS - 6209 Avaya Aura Contact Center Multimedia Implementation Exam

Avaya Aura Contact Center Multimedia Implementation Exam

Last Update Dec 22, 2024
Total Questions : 60

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Questions 2

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?

Options:

A.  

Single standard XML file or flattened XML file

B.  

Single standard HTML file or flattened HTML file

C.  

Single standard CSV file or flattened CSV file

D.  

Single standard XSD file or flattened XSD file

Discussion 0
Questions 3

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

Options:

A.  

It is loaded on external database.

B.  

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C.  

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D.  

It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Discussion 0
Questions 4

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

Options:

A.  

On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.

B.  

Open a web browser and browse to http:// /CCTConsole, where is the name of the CCMS server.

C.  

On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

D.  

On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

Discussion 0
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Questions 5

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura®Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

Questions 5

Options:

A.  

Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

B.  

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

C.  

Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

D.  

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Discussion 0
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