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ACDS-3382 Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

Last Update Apr 26, 2025
Total Questions : 64

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Questions 2

Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.

To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

Options:

A.  

Avaya SBCE Standard and Advanced Licenses

B.  

Avaya SBCE Corporate and Standard Licenses

C.  

Avaya SBCE Standard License

D.  

Avaya SBCE Corporate License

Discussion 0
Questions 3

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.

Which application supports POM and Afiniti Enterprise Behavioral Pairing?

Options:

A.  

Avaya Aura® Call Center Elite

B.  

Avaya Aura® Session Manager

C.  

Avaya Aura® Call Center Elite Multichannel

D.  

Avaya Intelligent Customer Routing

Discussion 0
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Questions 4

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.

To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

Options:

A.  

Graphical Designer

B.  

Call Vectoring

C.  

Visual Designer

D.  

Avaya IX™ Orchestration

Discussion 0
Questions 5

Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.

Which two statements are true for the ASP 130? (Choose two.)

Options:

A.  

Standard VMware version (non-customized) is used.

B.  

Avaya provides tools to install/upgrade the VMware hypervisor.

C.  

Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.

D.  

Remote upgrade of servers is supported, and site visit is not required.

Discussion 0

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