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ACDS - 3381 Avaya Aura Contact Center Solution Design Exam

Avaya Aura Contact Center Solution Design Exam

Last Update Jan 11, 2025
Total Questions : 48

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Questions 2

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.

Which component would the sales person offer South Travel Stores?

Options:

A.  

Co-browse Snap-In

B.  

Multimedia Messaging

C.  

Messaging (AAM)

D.  

Context Store Snap-In

Discussion 0
Questions 3

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR's requirements?

Options:

A.  

Co-Browsing Snap-In

B.  

Web Chat Snap-In

C.  

Presence Snap-In

D.  

Context Store Snap-In

Discussion 0
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Questions 4

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

Options:

A.  

Contact Center Server Utility

B.  

Contact Center Orchestration Designer

C.  

Contact Center Manager Administrator

D.  

Contact Center Manager Multimedia Administrator

Discussion 0
Questions 5

An administrator wants different real-time reporting displays which support the daily work of supervisors.

Which two displays are available with AACC? (Choose two.)

Options:

A.  

Call by Call Display

B.  

Bill Board collection

C.  

Supervisor Chart

D.  

Agent Maps

Discussion 0

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