Avaya Workforce Engagement Support Certified Exam 33160X Exam Questions with Experts Answers Updated Recently

A.  

When there is an outgoing call that is put on hold for a consult with a supervisor, and then

conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

B.  

When there is an incoming call that is put on hold, only the customer side will be recorded.

C.  

An internal call will not be recorded.

D.  

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.

A.  

It recorded management information.

B.  

It showed CTI statistics.

C.  

It showed CTI metadata association.

D.  

It received CTI events.

A.  

In this scenario, which three statements about Multiple Registration are true? (Choose three)

B.  

It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe

C.  

Only two observers can be present on the same call

D.  

Each recording target requires a dedicated softphone

E.  

There is not dedicated softphone allocated for recording

F.  

It allows a dual recording solution

A.  

Create a Member Group

B.  

Create a LAN Data Source

C.  

Add Employee IDs

D.  

Create Workgroups andworkstations