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Avaya Certification Avaya Workforce Engagement Support Certified Exam

Avaya Workforce Engagement Support Certified Exam

Last Update Apr 26, 2025
Total Questions : 69

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Questions 2

In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

Options:

A.  

When there is an outgoing call that is put on hold for a consult with a supervisor, and then

conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

B.  

When there is an incoming call that is put on hold, only the customer side will be recorded.

C.  

An internal call will not be recorded.

D.  

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.

Discussion 0
Questions 3

You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

Options:

A.  

It recorded management information.

B.  

It showed CTI statistics.

C.  

It showed CTI metadata association.

D.  

It received CTI events.

Discussion 0
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Questions 4

The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

Options:

A.  

In this scenario, which three statements about Multiple Registration are true? (Choose three)

B.  

It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe

C.  

Only two observers can be present on the same call

D.  

Each recording target requires a dedicated softphone

E.  

There is not dedicated softphone allocated for recording

F.  

It allows a dual recording solution

Discussion 0
Questions 5

The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment

What is the first step for setting up the screen recording process?

Options:

A.  

Create a Member Group

B.  

Create a LAN Data Source

C.  

Add Employee IDs

D.  

Create Workgroups andworkstations

Discussion 0
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