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ACSS-3300 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

Last Update Dec 22, 2024
Total Questions : 63

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Questions 2

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.

To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

Options:

A.  

rtrtrace

B.  

mCast.exe

C.  

icertdtrace

D.  

mRcv.exe

Discussion 0
Questions 3

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.

Which step will you take to enable additional debugging information?

Options:

A.  

Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information,warning, Error, and Critical under event Level.

B.  

Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max.Files.

C.  

Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max.Files.

D.  

Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information,warning, Error, and critical.

Discussion 0
Questions 4

In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.

If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?

Options:

A.  

CCT

B.  

SIP RTP

C.  

TAPI AnswerCall

D TR87 AnswerCall

Discussion 0
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Questions 5

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.

When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

Options:

A.  

The call is disconnectedand you must refresh the real-time Display Report.

B.  

The call is remove from the utility and from the real -time Display report.

C.  

The call is removedfrom the utility but will remain on the Real-Time Display Report.

D.  

The call is removedfrom the Real-Time Display Report and the call is disconnected.

Discussion 0
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2024-11-04
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